How do I cancel Fitbit premium?

[James2222222]

Hi everyone. I started the free trial of Fitbit premium at the beginning of the week and I've decided not to keep it. I have followed the online instructions on how to cancel but unfortunately I'm not having any luck.

When I press they manage my subscription button on Fitbit coach it just takes me to the Play Store to download the app.

Please help.

Moderator edit: subject for clarity

[AlejandraFitbit · Accepted solution]

It's great to see you around, @James2222222.

Regarding your inquiry, for instructions on how to cancel your Fitbit Premium subscription, I recommend visiting the Apple support page or Google Play support page.

Let me know if you need anything else.

[Monicarod23]

I will never ever use FitBit again. I am extremely disappointed in their customer service. I had signed up for the free trial of FitBit premium/coach because of the constant reminder in the FitBit coach. Before the free trial was to end I spoke with a representative and I was told continuously that the plan was already canceled and I would not be charged. I go check my bank transactions today and money was taken out of my account. I call FitBit today and was told they could do nothing about it. Hate this company.

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@Monicarod23 A warm welcome to the Community. Thanks for taking the time to share your experience with our Support team. 

Sorry to hear you've felt this way. Our Support team is always here to assist you and doing its best to help you. You may want to check this article to learn more about how to edit or cancel your Fitbit Coach Premium subscription. 

I'll be around if you need further assistance. 

[Shezzy]

I agreed to the free trial but didn’t use it. I am finding it very difficult to cancel the premium now 

can you help I don’t want to be charged for something I haven’t used

[Odyssey13]

Hi @Shezzy  Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options