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How do I cancel Fitbit premium?

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‎05-20-2022 15:10 - last edited on ‎06-04-2022 10:49 by Fitbit Moderator

‎05-20-2022 15:10 - last edited on ‎06-04-2022 10:49 by Fitbit Moderator

I have tried the suggested method of cancelling my subscription but these steps take me into a screen within my phone settings that effectively says I have no subscriptions and only gives me the option to turn on or off receipts!

uwt a payment has just been taken from my bank account for Fitbit Premium to which I have had no access to since refund faulty watch almost 5 months ago now!

very unhappy and frustrated!

 

 

Moderator edit: updated subject for clarity. 

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‎06-04-2022 11:34

‎06-04-2022 11:34

Welcome to the Fitbit Community, @Unhappy200. Thank you for letting us know that you have tried the suggested method of cancelling your Premium Subscription. 

 

I understand how frustrating this could be and please confirm that you have followed the advise from: 

 

The best way to get help for this problem and definitely cancel your subscription is to chat with us online or give us a call. Click here to get connected.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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