How do I revert the Fitbit app after canceling premium?

[aliceolirish]

I signed up for Premium to see the heart rate monitoring during sleep but found it wasn’t very interesting and I don’t like the new graphics and I especially don’t like that I cannot turn to a landscape view of my sleep data like I can with the regular membership. I canceled my premium subscription, can I revert back to the regular membership view now or do I have to wait until premium expires?

Moderator Edit: Clarified subject

[LizzyFitbit · Accepted solution]

Welcome to the community forums, @aliceolirish.

Thank you for taking the time to try Premium and share your feedback. I appreciate your input and will use it to improve our service.

I understand that you have cancelled your subscription. However, I wanted to let you know that you'll continue to have access to Premium benefits until the end of your subscription term. For any other question related to Premium, please see this help article.

[aliceolirish]

LizzyFitbit,

I understand I will “have access to Premium benefits” until the end of the subscription, and I know there is nothing to be done about it. Please don’t be offended, but I feel like the regular membership is actually superior in look and feel.  I don’t use the extras that come with Premium, and the look/feel changes are more of a downgrade in my experience.

I apologize if that seems harsh, it’s not meant that way.  I’m writing this in the spirit of UI feedback for the Fitbit developers.

[LizzyFitbit]

@aliceolirish It's good to see you again.

No worries, and thank you for sharing your honest feedback. Our team is always working on all our services, including Premium, and we take every comment shared by our members seriously as it helps us to understand what you're looking for in order to bring improvements.

With this in mind, I took the liberty to search, and I found a similar idea posted in the Product Feedback board. Our developers will keep tracking its popularity over time, so please support it by adding your vote.