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How do I transfer the other Premium to the correct user?

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‎11-26-2019 23:19 - last edited on ‎11-27-2019 05:53 by Fitbit Moderator

‎11-26-2019 23:19 - last edited on ‎11-27-2019 05:53 by Fitbit Moderator

How do i transfer the other paid premium to the intended user?

I had bought this via https://www.fitbit.com/sg/home and i wasnt prompted with any disclaimer that i couldnt buy two accounts under one email address. Do help. thanks

 

Moderator edit: Updated subject for clarity

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‎11-27-2019 06:08 - edited ‎11-27-2019 06:09

‎11-27-2019 06:08 - edited ‎11-27-2019 06:09

@Threepwood Welcome to the Community. Thanks for the details mentioned. 

 

I've shared your post with our Support team and they've mentioned you already have a case with them. Please continue the communication through email, they will continue assisting you. 

 

I'll be around if you have any additional questions. 

 

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