How to activate the Fitbit Premium trial?

[laur_small]

Every time I  click on "try premium" it takes me to the page and the overview but has no button to click start trial.

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

Welcome to the Community @laur_small. I'll be happy to clarify your question. 

I would like you to clear cookies and cache and then follow these steps to start a free trial. 

1. Tap the Discover tab   > Guided Programs.
2. Choose the guided program you want. 
3. Read the overview, and tap Get Started.
4. Read the subscription details, then tap to start your free trial.
5. Choose a 1-year or monthly subscription to enroll in after your free trial, and follow the instructions to enter your payment information.

Let me know how it goes. I'll be around if you need further assistance. 

[Glennfit]

Where do I find the Discover tab? Which program, iOS, on the Versa2 or in my browser?

[SilviaFitbit]

Welcome to the Community @Glennfit. Thanks for the details mentioned. 

You will find the Discover tab in your Fitbit app, it will be the same procedure for iOS and Android. You can learn more about it by checking this article: What should I know about Fitbit Premium?

Let me know if you have any additional question. 

[onlygirl016]

I have done this and it won't bring up anything. I would really like to get it but it won't let me

[SilviaFitbit]

Welcome to the Community @onlygirl016. Thanks for the details mentioned. 

In this case, I've shared your post with our Support team and they will continue assisting you. 

I'll be around if you need further assistance. 

[TNSouza]

Hi,

In order to start my trial period, I've bought the annual subscription. The problem is I still don't have access to the premium content. Is there anything else that needs to be done?

Thanks.

[SilviaFitbit]

@TNSouza  A warm welcome to the Community. Thank you for letting me know that you've bought the annual subscription. 

If you purchased your subscription in your phone's app store but you're still not seeing your subscription on the Fitbit app, restore your purchase: 

To restore your subscription purchase: 

1. In the Fitbit app, tap the Today tab 

    > your profile picture.

2. Scroll down and tap Restore Purchases > OK.

Let me know the outcome. I'll be around if you have any additional questions. 

[TNSouza]

Hi Silvia,

Unfortunately, it didn't work. It shows an error message saying "Something
went wrong. Please try again later".

Regards,

*Tiago Souza*

[ZeeNYC]

I’m getting thE same issue. In my iTunes it says I have premium but the app isn’t realizing it. 😠

[FBnotgood]

Don't do it, it sucks...  I have had a trial and didn't even know there was a whole new webpage for premium.  Why? would they do that?  I think it is to create confusion and prevent people from using and for sure to prevent people from Canceling.  the only reason I got here was I had to google to figure out how to cancel this crap before they charged me.  That means I had a premium trial that went completely unused the whole time as they never told me how to even us this crap service.!!!

[TNSouza]

Thanks for the advice! I'm still trying to make this work, at least for the
trial period.

[SilviaFitbit]

@TNSouza Thanks for letting me know that you're still trying troubleshooting this. I've shared your post with our Support team and they've mentioned you already had a case with them, please continue the communication through email. 

@ZeeNYC A warm welcome to the Community. I've checked the other posts that you have and it seems that you're receiving an error 1002. Please try to complete your purchase again, you can check your app store subscription settings to see if you have an active Fitbit account. 

@FBnotgood Welcome to the Community. Thanks for your feedback, this helps us to continue improving our services offered. I'm sorry to hear that there was no information given to you. You may want to check this article to know more about the features that you'll get when you subscribe to Premium. 

I'll be around if you have any additional questions.  

[Lowalemon]

Had all the same issues as you, I uninstalled the app from my phone and then reinstalled. It now says fitbit premium at the top and the premium icon has gone from the bottom. Hope this helps 🙂

[SilviaFitbit]

@Lowalemon A warm welcome to the Community. Thanks for sharing the troubleshooting that helped you fixing this. 

Hope I can continue seeing you around. 😀

[Sandburg68]

I've been using my Inspire HR since June 7th and still can't access the premium options under the Discover tab. My subscription shows trial.

[SilviaFitbit]

@Sandburg68 A warm welcome to the Community. Thanks for the details mentioned. 

Please confirm you did this procedure to purchase your Premium subscription. Once your subscription has been activated, you should see workouts and Guided Programs unlocked on the Discover tab. 

To better assist you, please reply to the following questions: 

- Which store did you use to purchase your subscription? (Android or Apple) 

- Did you receive the "90-day Free trial" option? 

Looking forward to hearing back from you. 

[TNSouza]

How long does it take to solve the problem? They keep saying they are still
working on it. Almost 2 weeks already! 😩

[SilviaFitbit]

@TNSouza Thanks for getting back. I'm sorry for the inconvenience with your subscription, your case has been escalated to a higher support but due to recent events affecting our operations we may take a bit longer to get back to you. 

We truly appreciate your patience and understanding with this. 

[Kemilia]

Same here.