How to cancel Fitbit Premium?

[Joannentn]

Does any one know how to cancel the membership?? Thanks

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Joannentn  what did you want to cancel - Premium?

[Joannentn]

Yes .i can't find any where to cancel it?

[Odyssey13]

From a Moderator: "you need to do the following procedure to cancel your Fitbit Premium subscription: 

1. In the Fitbit app, tap the Today tab  

    > your profile picture.

2. Scroll down and tap Manage Subscriptions. Your active subscriptions open in your phone’s app store.
3. Tap your Fitbit Premium subscription > Cancel Subscription. Note that you won't see this option if you already canceled your subscription. Your subscription expires at the end of your current monthly or yearly subscription term.

Once you're redirected to Google Play please make sure to follow this procedure to cancel the subscription on Google Play. 

Keep in mind that Fitbit subscriptions are non-refundable. However you could always contact Google Play, sometimes they provide refunds. "

[Joannentn]

This does not work for me.. it doesn't let me see any thing to unsubscribe in google play...is there a phone number i can call to unsubscribe the premium??

[Joannentn]

Ive tryed all the steps to can cancle my premium subscripion.but it will not work...help???????

[Odyssey13]

@Joannentn  I"m not aware of a number to call Google, you might need to search their help area or call your credit card company to see what you can do.

[Joannentn]

I was meaning a number to call the fitbit company..

[SilviaFitbit]

@Odyssey13 Thank you for your assistance on the thread. 

@Joannentn Hi there. Thank you for the troubleshooting tried prior to posting. I was able to see that you already have a case with our Support team. 

As a side note, I've moved your post to this board because it's more related to the topic. 

Have a nice day.