How to cancel Premium on Android?

[AlexandraSHSHSH]

Hello!

Would you please advise me where on Earth I can unsubscribe from your premium package? I have and And

Your UX is just terrible - it's impossible to find it neither in the app, nor at the website. 

Many thanks 

Moderator Edit: Clarified subject

[SilviaFitbit]

@AlexandraSHSHSH A warm welcome to the Community. I'll be happy to clarify your inquiry about how to cancel your subscription. 

1. In the Fitbit app, tap the Today tab 

    > your profile picture.

2. Scroll down and tap Manage Subscriptions. Your active subscriptions open in your phone’s app store.
3. Tap your Fitbit Premium subscription > Cancel Subscription. Note that you won't see this option if you already canceled your subscription.

I'll be around if you have any additional questions. 

[AlexandraSHSHSH]

It doesn't work like that on my phone. There is no 'manage subscription' when I tap on 'Today', it looks like it couldn't be tapped. Can someone at Fitbit do that for me?

[SilviaFitbit · Accepted solution]

@AlexandraSHSHSH Thanks for getting back. 

We're unable to cancel your subscription because it was bought from Google Play Store. Please confirm you're doing the following procedure: 

- Go to your Fitbit app 

- Tap on your profile picture 

- Scroll down until you see Subscriptions, it's below Goals 

- then you'll be taken to your Google Play store subscriptions 

Also, you can visit the Play Store and look for your subscriptions and cancel it from there. 

I'll be around if you have any additional questions.