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How to cancel Premium?

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‎06-01-2020 12:25 - last edited on ‎06-05-2020 14:40 by Fitbit Moderator

‎06-01-2020 12:25 - last edited on ‎06-05-2020 14:40 by Fitbit Moderator

My trial for premium is up in a few days and I do not want to renew.  How can I cancel?

 

Moderator Edit: Clarified subject

 

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‎06-02-2020 00:43

‎06-02-2020 00:43

It depends on whether you signed up via the app or web. Instructions for both can be found in this help file:

 

https://help.fitbit.com/articles/en_US/Help_article/2437/

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‎06-02-2020 12:27

In response to SteveH

‎06-02-2020 12:27

I see instructions if it was "purchased", but I don't see how to cancel the free trial.  Thanks.

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‎06-05-2020 14:40

In response to Draw

‎06-05-2020 14:40

@Draw Welcome to the Community. 

 

@SteveH Thanks for the instructions sent. 

 

When you activate your free trial, you enter a valid payment method. This means that you'll need to cancel your subscription on the app store or website in order to not be charged. Please follow the instructions above to cancel your trial. 

 

I'll be around if you have any additional questions.

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