help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How to cancel Premium?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-01-2020 12:25 - last edited on ‎06-05-2020 14:40 by Fitbit Moderator

‎06-01-2020 12:25 - last edited on ‎06-05-2020 14:40 by Fitbit Moderator

My trial for premium is up in a few days and I do not want to renew.  How can I cancel?

 

Moderator Edit: Clarified subject

 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎06-02-2020 00:43

‎06-02-2020 00:43

It depends on whether you signed up via the app or web. Instructions for both can be found in this help file:

 

https://help.fitbit.com/articles/en_US/Help_article/2437/

Best Answer
0 Votes

‎06-02-2020 12:27

In response to SteveH

‎06-02-2020 12:27

I see instructions if it was "purchased", but I don't see how to cancel the free trial.  Thanks.

Best Answer
0 Votes

‎06-05-2020 14:40 - last edited on ‎10-07-2025 09:25 by Fitbit Moderator

In response to Draw

‎06-05-2020 14:40 - last edited on ‎10-07-2025 09:25 by Fitbit Moderator

@Draw Welcome to the Community. 

@SteveH Thanks for the instructions sent. 

When you activate your free trial, you enter a valid payment method. This means that you'll need to cancel your subscription on the app store or website in order to not be charged. Please follow the instructions above to cancel your trial. 

I'll be around if you have any additional questions.

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes