How to cancel the Live Healthy SG program?

[leapwolf]

Does anyone knows how to cancel fitbit premium subscription that was subscribed through Live Healthy SG? Would like to cancel as I has not really helped me during this pandemic.

Moderator Edit: Clarified subject

[SilviaFitbit]

@leapwolf A warm welcome to the Fitbit Community. I'll be happy to clarify your inquiry. 

In the Live Healthy Singapore Program, the Fitbit Premium subscription includes a 12-month commitment. You could contact us when your subscription period is about to end to avoid that it auto renews. 

For more information about Fitbit Premium and the Live Healthy Singapore program check: 

- What should I know about Fitbit Premium? 

- What should I know about participating in the Live Healthy SG program? 

I'll be around if you have any additional questions.

[Gracechua]

Hi, i would also like to cancel before it auto renew but after i clicked manage subscriptions, it brought me to google play to download more apps???

[SilviaFitbit]

@Gracechua A warm welcome to the Fitbit Community. Thank you for the details mentioned. 

You're being redirected to Google Play because that's the store that you subscribed from. In this case, please check this article to learn how to cancel a subscription on the Google Play app. 

I'll be around if you have any additional questions. 

[Spens12]

Hi I want to cancel my fitbit premium subsrciption too in livehealthy sg. I subscribed on Nov 4, 2019. Can you assist me with the cancellation?

[SilviaFitbit]

@Spens12 Welcome to the Fitbit Community. Thank you for getting in touch about this. 

Since you're part of the Live Healthy SG program, I have created a case on your behalf with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

Have a great week. 

[markie27]

Hello. I would like to cancel my fitbit premium subscription under livehealthy sg which will renew on Nov 19, 2020. Thank you in advance for your help.

[SilviaFitbit]

@markie27 It's great to see that the Fitbit Community is growing. I'll be happy to help. 

Thank you for letting me know that your subscription will renew on Nov 19th. I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

Have a great day. 

[xlakedaemon]

Hi. I would like to cancel my Fitbit subscription under the Singapore SG Lifestyle program. I have completed my 1 year subscription. Thanks in advance. (:

[SilviaFitbit]

@xlakedaemon A warm welcome to the Fitbit Community.

Thank you for confirming that the 1 year subscription has ended. I've shared your post with our Support team and they mentioned you already have a case with them, please continue the communication through email, they'll be happy to assist. 

Have a great week. 

[Duncannac]

Hi Sylvia! I would also like to cancel my Fitbit subscription under the Live Healthy SG Programme as I have also completed the 1 year subscription. Thank you!

[SilviaFitbit]

@Duncannac A warm welcome to the Fitbit Community. 

I've shared your post with our Support team and they mentioned you already have a case with them please continue the communication through email, they'll be happy to assist. 

Have a great week. 

[may0nnaise]

Hi Silvia,

I would like to cancel my Fitbit subscription under the Live Healthy SG programme too. My 1 year subscription has been over since 15/11/2020. Thank you.

[SilviaFitbit]

@may0nnaise A warm welcome to the Fitbit Community.

I've shared your post with our Support team and someone will contact you as soon as possible. Due to recent events affecting our operations we may take a bit longer to get back to you. 

Have a great weekend. 

[PenAng]

I would like to cancel my Fitbit subscription under the Live Healthy SG programme too.

[Robbin.c]

Hi, I also want to cancel my subscription which is registered through live healthy sg

[Robbin.c]

Hi I'd like to cancel my premium that's registered via lifehealthy sg. Nowhere to find cancel subscription button on website and app

[SilviaFitbit]

@PenAng Hi there. I've shared your post with our Support team and someone will contact you as soon as possible. Due to recent events affecting our operations we may take a bit longer to get back to you. 

@Robbin.c Welcome to the Fitbit Community. Our Support team mentioned that a case has been created on your behalf, please continue the communication through email, they'll be happy to assist. 

Have a great week. 

[butterboy93]

Hi there! I am subscribed to live healthy sg program too and would like to cancel my subscription too. Please direct me to the right channel or inform the support team for me too.

[SilviaFitbit]

@butterboy93 Hi there. 

I've shared your post with our Support team and they said that you've been in contact with them, please continue the communication through email, they'll be happy to assist. 

Have a great weekend.