How to remove Fitbit Premium ad

[SJM63]

Hi How do i get rid of the Try Premium advertisment that is now taking up 1/4 of my iPhone screen?

Moderator edit: Subject for clarity 

[MWMNZ]

No way to remove the Try Premium banner, and clicking on Try Premium takes you to a page where you can't even select Premium! Not that I want to - I just want to get rid of this extremely annoying banner. This app update has not been an improvement in any sense of the word.

[SunsetRunner]

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[SJM63]

I assume it’s only those with the new app interface. Appears top 1/4 of the screen and won’t go away.

[SunsetRunner]

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[Anniexo]

Looks like this if you’re curious. Can’t even see all my stats without scrolling, absolutely ridiculous.. and it’s never goes away. 

[SunsetRunner]

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[RicardoFitbit · Accepted solution]

Hello guys! I'm here to address your concerns with the Premium ad on your Fitbit app, my apologies for the delay in responding. A warm welcome to our Community Forums @SJM63 and @MWMNZ. Also, I'm happy to see you again posting in our Community @SunsetRunner @Anniexo, welcome back.

I'd like to appreciate the feedback that was submitted in regards the Premium ad that is shown on your Fitbit app, at this moment there's no way to remove the banner, however, thanks for sharing your experience and your thoughts regarding this, Fitbit is always striving to improve so your posts are appreciated. 

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Update 06/11/2019:

Hello everyone! I've a new update regarding the banner situation. There's a little "x" on the top right corner of the pop-up Try Premium banner. This way you can remove it from your dashboard. I'll keep you all updated if I receive more information.

Don't hesitate to contact me back if you need anything else, I'll be here. 

[nicknz]

Hi

another annoyed by the banner. Please allow removal, as it reduces screen usability markedly

Nick

[RicardoFitbit]

Hey @nicknz welcome aboard, thanks for your post.

As per the update that was provided in my previous post, let me share with you that there's a little "x" on the top right corner of the pop-up Try Premium banner. This way you can remove it from your dashboard. I'll keep you updated if I receive more information.

Let me know if you need anything else, see you around.

[SJM63]

Morning all
My "Try Premium" has vanished all together. Not that I am complaining. The X must be new because it was not there to start.Other banners that have appeared all have the X now also.

[Fantail65]

Same. No X and new format is annoying. Moreover if you insist on a feedback survey, at least return me to the page I was on at the end rather than leaving no way back except the phone back button 😞 

[RicardoFitbit]

Hi again! I'm happy to continue providing assistance with your Premium ad concerns, my apologies for the delayed reply. Welcome aboard @Fantail65 and thanks for your reply @SJM63.

@SJM63 Thanks for letting me know that your concern was resolved and that you were able to remove the Try Premium advertisement. Don't hesitate to contact me back if you need further assistance, I'll be here.

@Fantail65 Seems odd that you're unable to remove the ad, can you please let me know if your Fitbit app is updated? If this is the case, I recommend you to update and check the little x that is on the banner. Let me know how it goes.  

Keep me posted. 

[nickharrigan]

I think there is also an issue with all the locks throughout the new app. They are subtle advertisements through out the app for the premium service, and constant reminders that we don't have 'the best' service.

Given the hundreds of dollars we all spent on our fitbit, I think such 'upselling' should be at the very least optional or able to be turned off.

I really do find it quite disturbing given that we already paid for this and are being hassled with upsell. 

[AlLuckman]

There is no little "x" on the top right corner of the "Join Fitbit Premium" nag on the Sleep screen.  It takes up way too much screen space and is VERY annoying.  Version up to date 3.8 (882).

I thought about trying and canceling, but I see in the forum Fitbit has hidden how you do that too.  Bad customer relations!

[dlgarlock56]

that is very annoying. Fitbit should stop with the shameless advertising on our devices. 

[bluemedinah]

I agree. Ad for "Sleep score details" takes the top of the screen and I have to scroll to see my info.

No "X" to close it and I just updated.

Make it stop please. Greed will drive away customers.

[AlLuckman]

Premium nag has magically vanished. Yea!

There's a couple of locked teases but they're at the bottom of the screen so not in the way.

Much better.

[JNCShamrock]

I agree! I spent enough on this Fitbit right when it was released and I'm pretty annoyed that they're still trying to bleed me dry. 

[Dietcoke]

Please find a way to get rid of the advertising. Either get rid of the advertising or I’m get getting rid of Fitbit!  I understand Fitbit is trying to sell a new product but it has become a maddening annoyance and distraction.