I tried cancelling subscription but got charged

[teachsta]

I was charged and tried to cancel my Premium.  I am getting nowhere with Google and find it very frustrating.  If I do not get a refund, I am switching trackers.  I do not understand why Fitbit cannot be more helpful.

Moderator Edit: Clarified subject and updated label

[ClaudineN]

Same here, I wanted to cancel before being charged, and it was impossible to cancel premium subscription because it was not listed in the subscriptions. And Fitbit support asked me to contact Google support. If you (or someone else) have find out how to stop the subscription, I would like to know how you did it. Thank you.

[Sarah04260]

I had to search  A LOT to find it.  Apparently it depends on where you first signed up for it.  If you go to the fitbit help pages and search deeply, you will eventually find a page.  For me, i bought it in the Google Play Store, so I had to log in to the Google Play Store and in there under "payments and subscriptions" it listed the fitbit subscription and I could choose to cancel it.  Very annoying that they don't list it within the fitbit app itself (seems that 'subscriptions' there are only to whichever of these community threads you are wanting or defaulting to following...useless).  Good luck!

And, yes, I canceled my subscription because they removed the online dashboard, trying to force us to only use phone app.  Such a stupid decision on the company's part.  Lots of complaints about that in a different community category...maybe they'll listen and restore it, but I won't hold my breath!

[ClaudineN]

Thank you Sarah, I finally found what happened in my case. I have 2 google accounts and Fitbit dashboard was on my main account, and premium in another account. As I was receiving mails and seeing dashboard in the main account, I was looking for Fitbit premium subscription in that account. 

[NancyT2024]

For anyone that opted for Google sign on for Fitbit, yet signed up for Premium "pre" Google log in, apparently no simple answer. I've had a case open since June as I hoping to resolve before my renewal in July. I've sent emails referencing my case and as of today, 07.13 nothing - I get crickets. Unbelievable! And yes I am also a fan of the dashboard via Fitbit.com .. not the app. We all know, it isn't the same as the app. & they need to reinstate. Overall incredibly disappointed - they need to do better!

[teachsta]

Thank you for the information!!!

--
Stacey Nadeau

[Rich_Laue]

And we all know that it has been 6+ years since Fitbit.com dashboard has had any updates.