Intro to Healthy Habits not working

[Alyssa87]

I started this program and it’s showing on my home screen and says “in progress”, but I cannot open the program. Just goes back to my home screen every time I try to open it 

[BobnSwim]

Matt,Thanks for the update. Whatever they did worked. Thanks again for staying on top of this and the engineers for correcting the issue.Sent from my Galaxy Tab® S2

[lilbitcounts2]

Thanks Matt it seems to be working now. 

Five of the the seven trial days have passed without being able to fully evaluate Premium because this feature was not working. 

Will there be be an extension of the trial period?

[AmberGwen]

Galaxy S9 Android

[melanie_90]

iv followed the advise but still having the same issue. whst next?

[AmberGwen]

I have force stopped as directed without resolve I also uninstalled and reinstalled still errors with "we cannot connect to our servers". Galaxy S9 Andrioid.

[melanie_90]

it's still not connected


Sent from my Samsung Galaxy smartphone.

[eljae]

I'm also on the Galaxy S9 and still not working. I get notifications saying I did something good and I click it to read and get the error still. Can I see the info on the dashboard at some point? 

[Ebone06]

Hello. I’ve tried what you suggested and I’m still having the same error as the earlier posters — Intro to Heathy Habits won’t open. It says I’m “in progress” and when I click it, it just shoots me back to my Today screen. I still get notifications from it from time to time, but I can’t access it. It’s been a few days since I “started” the program and so far I’ve never gotten to actually open it.

I’ve made sure my app is up to date, force quit it, restarted my phone, I even tried installing Fitbit app on a device that’s never had it before — still no change. I see some posters their issues fixed, but I guess I’m still “enrolled” and was never able to “successfully onboard”. Please let me know what I should try next. I’ll be here waiting patiently (tho I’m not sure how much time is left in my program). Thank you for responding and for working on this. 

[davold]

So Intro to Healthy Habits is now opening and appears to be working as expected, however all the other programs are still locked. I am a Fitbit Coach subscriber so these should all be unlocked for free. Can you advise/help further?

[melanie_90]

can you help, mine isn't working


Sent from my Samsung Galaxy smartphone.

[DaveLF]

Good morning. My Intro to Healthy Habits has been working well. Thank you.

[Spammie27]

I tried to force quit the app and am still getting the 'trouble connecting to our servers. please try again.' error code. I even tried uninstalling and reinstalling the app. it's still giving me the same error message

I have a Galaxy S9.

[hitherejenbo]

Mine is working now, thanks for your help

Jen

[miranda_d]

Hi Matt,

I'm running a Samsung S10e; Software version 9

I've logged out, quite the app, restarted the phone and I'm still getting booted out of the "Intro to Healthy Habits". 

Any ideas of what I can do? Thanks!

[Rupp2000]

I have iOS 12.4.1 and the intro to healthy habits isn’t working for me. I tried all the suggestions. I got an error once about not being able to connect to the server but the rest of the time it silently returns me to the Today view in the app. I am on the second day of the trial period and it hasn’t worked. Will my trial period be extended once this is fixed? 

[KateFitbit]

Hi Everyone! 

If you are still experiencing this issue can you please force quit the app and then re-enroll. Even if you tried this previously and it didn't work, we think it may work now. If you are still unable to enroll, let me know. 

Thanks for your reports and persistence as we work to resolve this issue!

[ashleybuckley13]

I have force quit my app and even uninstalled and reinstalled it. I am on a Google pixel 2 and it's still not working

[Season_Girl]

Using IOS 12.4.1. I have forced closed the app many times. Deleted and reinstalled the app. Have turned off my phone and turned it back on and the program has never worked. It always just goes right back to my dashboard.

[SilviaFitbit]

Thanks for the troubleshooting tried @ashleybuckley13 and @Season_Girl. Sorry for the delayed reply. 

We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

I'll be around if you need further assistance.

[rohithmvk]

Issue still persists.

Device: Samsung Note 9

Tried reinstall, force exit, restart, clear cache.