Is Premium available in Europe?

[Syz]

Hey guys! 🙂

Is premium available in Europe and how much does it cost?

I'm interested in the detailed sleep data, so I'd like to know if it's possible to get premium in Europe.

Moderator edit: Updated subject for clarity 

[Possagno]

Hi @SilviaFitbit 

I am also from the Netherlands (English language) and I have all in English on my phone but the subscription to Premium doesn't work: I get a Google Play Store not available error.

I also tried generic Europe (EN) and same error.

Plus, my question is: do the EU Premium has the Sleep Insight? When I browse here https://www.fitbit.com/nl/fitbit-premium I don't see it. Only the Coach is mentioned. And then I get redirected here: https://www.fitbit.com/nl/shop/services/fitbit-coach

Is the Sleep Insight included? Is there the 3 months trial? That is clearly stated in the US market, but can't activate the subscription there.

Thanks.

[SilviaFitbit]

@Possagno A warm welcome to the Community. Thanks for the details mentioned. 

I appreciate that you mentioned that your phone is in English and therefore your Fitbit account. I noticed that other users on the forums have reported this error when trying to purchase their subscription. Please double check your Play Store settings and privacy and confirm that you have a valid credit card entered. 

Once you've checked this, log out from your Fitbit app, force quit it and log back in again. 

In regards to your inquiry, once you have subscribed to Fitbit Premium you should have access to the sleeping heart rate & restlessness and the analysis of sleeping heart rate & restlessness. Learn more about it by checking this article. 

I'll be around if you have any additional questions.