Issues with app recognizing my Premium Membership

[hlconrad743]

ALCON,

I had to disconnect and reconnect my Fitbit with my Fitbit app. Now it won’t recognize my premium subscription. 

How do I fix this??

Thanks in advance. 

I have a Charge 3

Moderator Edit: Labels

[SilviaFitbit]

@hlconrad743 Welcome to the Fitbit Community. Thank you for the details mentioned. 

Since your Charge 3 was disconnected from your account and now your Fitbit Premium subscription is no longer showing on your account, please make sure you're logged in the same account than before. Sometimes, users accidentally create another one with a similar email address. 

If you're logged into the same account then let me know if all your Premium features are locked on your app. 

Let me know how it goes. 

[hlconrad743]

I’m logged into the same account, but cannot access the premium features. @SilviaFitbit 

 

 

[SilviaFitbit]

@hlconrad743 Thank you for getting back. I appreciate the screenshot attached. 

In this case, I've shared your post with our Support team and someone will contact you as soon as possible, keep an eye on your email inbox. 

Have a great week!

[ceilt]

I just got exactly the same error message - was there a resolution to this?

[Wexford_Lass]

Same issue here, something has happened since last night. I am a premium member my subscription runs until April 2022 but when I try to access my Sleep analysis today it says I have to be a Premium member to do this?  Hopefully Fitbit sort this glitch out quickly. 

[hlconrad743]

ALCON,

Go to account settings in the Fitbit app then restore purchases.

V/r,
Heather Conrad

[SilviaFitbit]

@Wexford_Lass and @ceilt Hi there. 

Thanks for the details mentioned. As described by @hlconrad743 let's try restoring your purchased by doing the following: 

1. In the Fitbit app, tap the Today tab     your profile picture
2. Scroll down and tap Account Settings   Restore Your Purchases   OK.

Hope this helps. 

[Wexford_Lass]

Hi, yes thanks. I'd already done this when @hlconrad743 suggested it above & everything is OK now 

[SilviaFitbit]

@Wexford_Lass Thank you for getting back. 

I'm glad to hear that everything is working as expected now. I'd like to invite you to the Health & Wellness boards, you'll find tips about Get Moving, Healthy Eating and more. 

See you around. 

[MplsMaven]

I am logged into the same account but my premium is locked.