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‎09-27-2019 09:34

‎09-27-2019 09:34

Can someone or anyone please respond to case #32259567? This has been going on for 12 days now. I keep calling but it seems as no one has a clue.

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‎09-28-2019 07:34 - last edited on ‎01-17-2025 14:00 by Fitbit Moderator

‎09-28-2019 07:34 - last edited on ‎01-17-2025 14:00 by Fitbit Moderator

It's great to see you around @Hadden8176. Thanks for sharing the case number. 

I've shared your case number with our Support team and they've mentioned that this has been escalated to a higher Support level and they are investigating the issue you're experiencing. 

Your patience and understanding while this gets resolved is appreciated. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎09-28-2019 08:04

In response to SilviaFitbit

‎09-28-2019 08:04

I get that but how many days dies it take? No one seems to have a clue. And there is no one that i can talk to from this "special team". That's not fair at all.Robin

Sent from Yahoo Mail on Android
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‎10-01-2019 11:05 - last edited on ‎11-08-2024 15:06 by Fitbit Moderator

In response to Hadden8176

‎10-01-2019 11:05 - last edited on ‎11-08-2024 15:06 by Fitbit Moderator

Thanks for getting back @Hadden8176. Sorry for the delayed reply. 

I appreciate your patience while this gets resolved, I don't have a timeframe about when this will be sorted. 

Once again, your understanding is appreciated. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎10-01-2019 11:07

In response to SilviaFitbit

‎10-01-2019 11:07

I have lost faith that it will get resolved. That is why i went head and bought the membership.

Sent from Yahoo Mail on Android
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