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No Product Found when purchasing Premium

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‎03-16-2024 01:50 - last edited on ‎04-01-2024 10:18 by Fitbit Moderator

‎03-16-2024 01:50 - last edited on ‎04-01-2024 10:18 by Fitbit Moderator

When I try to activate premium on my new fitbit charge 6 it says "There is no product found that can be purchased." what does this mean? I should be able to activate my 6 month free trial. Thank you 

 

Moderator Edit: Clarified subject and updated label

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3 REPLIES 3

‎03-24-2024 12:39

‎03-24-2024 12:39

Hi @Rosie1909 I've moved your post to the premium forum. 

Are you going through the link for your free trial? 

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‎03-27-2024 21:00

‎03-27-2024 21:00

I  got the same error when I set up my Pixel Watch 2

Best Answer

‎04-01-2024 10:23

In response to Link2001

‎04-01-2024 10:23

Welcome to the forums, @Rosie1909 and @Link2001. @Rich_Laue Thanks for your help!

@Rosie1909 and @Link2001 Thanks for letting us know about the issue you're getting. I understand where you're coming from and I'm sorry for this inconvenience. So we can work on this together, could you confirm if you have an active Premium account?

If not, please give a try to the following:

  1. Log out from the Fitbit app and force quit the Fitbit app
  2. Reboot your phone
  3. Open the Fitbit app and log in to your account
  4. Try subscribing to Premium one more time as described here
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