10-26-2020 00:56 - last edited on 10-27-2020 12:46 by SilviaFitbit
10-26-2020 00:56 - last edited on 10-27-2020 12:46 by SilviaFitbit
In my sleep data, it shows my rem, light, deep, and awake times, but none of the premium data such as sleeping heart rate or sleep score. When I go to the premium tab and try to click on "advanced sleep analytics" to try and resolve this issue, it never works, but it instead continuously shows a loading symbol until that part of the app crashes and it reverts back to the Fitbit main screen.
What can I do to fix this? I've tried logging out and reinstalling the app and have tried it both with and without wifi connection, but nothing is working. Has anyone else had this issue.
Moderator Edit: Clarified subject
10-27-2020 12:48
10-27-2020 12:48
@OliverG. A warm welcome to the Fitbit Community. Thank you for getting in touch about this.
I appreciate the troubleshooting tried and the detailed information shared. Based in the information you provided, it seems that you're not getting sleep stages and therefore not getting Premium sleep analytics.
There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:
Also please let me know the Fitbit device that you have.
Let me know how it goes, looking forward to hearing back from you.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
10-27-2020 14:16
10-27-2020 14:16
Thank you for replying!
I was getting the sleep pattern as well as deep, rem, awake, and light. I just wasn't getting sleep scores/other sleep analytics. I'm not entirely sure what was wrong, but hen I woke up the next morning after making this post everything seems to have been resolved. No more app crashing, and I can now see the analytic information and sleep scores, so all is well.
Thank you again for being so helpful.
10-29-2020 09:18
10-29-2020 09:18
@OliverG. Thank you for getting back. I appreciate that you mentioned that the next morning you woke up, all your sleep analytics showed up, hope you continue enjoying your Fitbit device and your Fitbit Premium subscription.
Have a great day.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
01-26-2021 18:23
01-26-2021 18:23
I’ve had my versa 2 for about 4 days now and cannot get a sleep score or sleep analysis from my premium subscription. Please help. I’ve tried moving it two fingers above wrist bone, watch is fully charged. What do I need to do?
01-27-2021 11:08
01-27-2021 11:08
@Bghorne14 Hi there. Thanks for the settings checked prior to posting.
Also please check that you're not using Begin Sleep Now on the Fitbit app, instead simply wear your Versa 2 to bed and it will automatically track your sleep stages. Learn more about it by checking this article What should I know about Fitbit sleep stages?
Let me know how it goes.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
03-18-2021 19:34
03-18-2021 19:34
I am having the same exact problem OliverG had, but mine has not began to work. I have the Sense and every time I hit the advanced sleep analytics it just spins and then crashes and kicks me back to the home page. Help please.
03-19-2021 13:22
03-19-2021 13:22
@Kylejams Welcome to the Fitbit Community. Thank you for the details shared.
We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.
Thank you for your understanding.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
04-07-2021 02:19
04-07-2021 02:19
Hi,
I am no longer received premium sleep analytics and have tried all the trouble shooting, this is the main reason that I signed up for FitBit premium less than a week ago.
Is there any way that I can get a refund?
The female health tracking has stopped working too and the calendar just displays the day that I was born whenever it is opened.
04-08-2021 14:47
04-08-2021 14:47
@Cuppy206 Welcome to the Fitbit Community. Thank you for the troubleshooting performed prior to posting.
Currently what you're experiencing with sleep analytics and the female health tracking are bugs that our team is aware of, you may want to subscribe to the following threads, any updates will be posted there:
- Sleeping heart rate graph not working
- Calendar not loading today's date
In regards to your inquiry about getting a refund, check out our Fitbit Warranty here.
Have a nice day.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
04-25-2021 15:37
04-25-2021 15:37
I am also getting the issue where if I click fitbit premium, then go to "advanced sleep analytics" it spins and then sends me back to the home page. I have a Charge HR so should I be clicking the "begin sleep now" when I go to sleep or with premium will it automatically detect when I am sleeping?
04-27-2021 13:04
04-27-2021 13:04
@Iannn Welcome to the Fitbit Community. Thanks for the details mentioned.
If you're unable to view the advanced sleep analytics, try the following troubleshooting:
- Log out from the Fitbit app
- Force quit it
- Restart your phone
- Log back in and check your advanced sleep analytics
Regarding your inquiry about Charge HR tracking your sleep, it will automatically track the hours you sleep and your movement during the night to help you understand your sleep quality. You don't need to press any buttons or otherwise enter a "Sleep mode" to begin tracking sleep. Simply wear your Charge HR to bed. 😉
Hope this helps.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
05-28-2021 23:55
05-28-2021 23:55
Hi, please help me with my fitbit charge 4. It does not show my sleep stages
On Tuesday I used 'Begin Sleep Now'. I got the graph of my sleep stages with time asleep 3hr11min but I did not get sleep score
On Wednesday I activated fitbit premium 90days free trial
At wednesday night I used 'Begin Sleep Now' again but I only got sleep pattern without sleep stages nor sleep score with time asleep 5hr55min, did not get any data at my health metrics also
Tried again on Friday night, same result. I only got sleep pattern without sleep stages nor sleep score with time asleep 5hr56min, did not get any data at my health metrics also
Last night I tried to just wear my device to sleep and did not use 'Begin Sleep Now' and I dont get any data or any sleep record at all
Please help
05-29-2021 16:21
05-29-2021 16:21
@Ruthju Welcome to the Fitbit Community. Thanks for the troubleshooting tried and the detailed information shared.
I'd like to clarify that in order to have sleep stages, there's no need to tap "Begin Sleep Now" in the Fitbit app. You only need to wear your Charge 4 to bed and sync in the morning, then sleep data will be displayed.
For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight. Also, make sure you're sleeping more 3 hours and that double check that your Charge 4 has charge.
Hope this helps.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
05-29-2021 18:34
05-29-2021 18:34
Hi Silvia,
I did all of those
Did not tap the Begin Sleep Now
Wear it higher on my wrist
And my charge 4 battery was about 99%
My location and bluetooth on my tablet was on all night too so my charge 4 should be sync all night but I did not get any sleep analysis or record at all
06-01-2021 17:11
06-01-2021 17:11
@Ruthju Thank you for getting back. I appreciate the time you took to check these settings.
Please let me know the message that you're getting when viewing your sleep records, it should say why it wasn't able to track sleep stages. (check the screenshot below for reference)
Hope this helps.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
06-17-2021 06:54
06-17-2021 06:54
I just got my Charge 4 on Tues 6/15, and I am having the same issue with no sleep details recorded. When I go to the Sleep screen in your screenshot above, it doesn't give me any message as to why there are no sleep details for the past 2 nights. Because there are no detailed sleep stats, none of the health metrics (other than heart rate) is showing either. I have nothing since Wed. I also have a Premium free trial, and when I click on Advanced Sleep Analytics, it sits there trying to load and eventually just takes me to my "Today" page. I have done everything suggested like restarting my Fitbit, wearing it tight and high on my wrist, and having it fully charged. Nothing is helping.
Also, it is supposed to have ECG function but it does not. When I go to the "Health Assessments" section, all that is showing is Wellness Reports. Same thing when I go to Discover > Assessments and Reports, just wellness reports is showing. I have clicked on everything in the app and on my Charge 4, and nowhere can I find ECG.
So far I am extremely disappointed and frustrated. The only reasons why I bought this was for the detailed sleep analysis and ECG.
06-18-2021 14:40
06-18-2021 14:40
@SunsetRunner Welcome to the Fitbit Community. Thanks for the detailed information shared.
I appreciate the troubleshooting performed prior to posting. I'd like you to confirm that you're wearing your Charge 4 to sleep, it will automatically track your sleep and once it syncs in the morning, you'll have your sleep graph. Check out this article to know some scenarios where you might receive sleep patterns instead of sleep stages.
In regards to the health metrics data, check the following:
Note that the ECG feature is only available in the Fitbit Sense. If you'd like to have the Stress Score management on the app, make sure the latest app version is installed and follow this procedure to add the tile to Today:
Hope this helps.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
06-21-2021 14:02
06-21-2021 14:02
You have not addressed the problem of not being able to access "Advance Sleep Analytics" for Premium users. I have the same problem. When I tap on the arrow it swirls around for a about 10 seconds then goes right back to the home page. Any ideas or is this still a "glitch" as you advised a few months back?
06-22-2021 17:49
06-22-2021 17:49
@LindaOntario Welcome to the Fitbit Community. Thanks for the details mentioned.
May I know if you're able to see the sleep graph but it's crashing or freezing when you tap on any sleep stage of the night's sleep? If this is what you're experiencing, let me know the phone model and OS installed.
Hope this helps.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.