Not receiving the Wellness Report

[Wee_Dee]

Hi @MattFitbit this isn't working for me currently. What should I do?

Thanks Donna 

Moderator Edit: Clarified subject

[SilviaFitbit]

@Wee_Dee A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I've moved your post to the main board in order to better assist you. I would like you to confirm that you're following this procedure to get your Wellness Report: 

1. From the Fitbit app, tap the Discover tab   > Health & Fitness Stats > Wellness Report.
2. Read the description, then tap Preview Report > Request My Report. When your report is ready, you’ll see a notification in the Fitbit app. Your report may take a few minutes to appear in your inbox.
3. From the Today tab 

   , tap the inbox icon 

4. Tap the Personal Health Report notification, which stays in your inbox for up to 30 days.
5. Tap View Report to open the report on your phone, or tap Share to send the report to yourself or a healthcare professional.

Are you getting any error message when requesting your report? 

Looking forward to hearing back from you! 

[Terri1966]

I don't receive my reports either. There's no error message but it says that it was sent to internal downloads. It's not anywhere in my files. 

[SilviaFitbit]

@Terri1966 A warm welcome to the Fitbit Community. Thank you for getting in touch about this. 

Please confirm you've checked the "Downloads" file on your phone, it's a PDF file with your name. 

If you're still not receiving it please confirm that your Fitbit app is up-to-date. If it's then log out, force quit the app and clear the cache of it if you have an Android phone. After this, try to download it again and check your internal files. 

I'll be around if you have any additional questions.