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Premium Workouts aren't loading

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‎06-23-2020 15:28 - last edited on ‎06-25-2020 11:37 by Fitbit Moderator

‎06-23-2020 15:28 - last edited on ‎06-25-2020 11:37 by Fitbit Moderator

Hi I literally cannot play a single video workout. It just will not load. Spent 45 minutes trying to start a relaxing 12 minute yoga vid. Safe to say I need to destress  even more now lol 

 

Moderator Edit: Clarified subject

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‎06-25-2020 11:48 - last edited 3 hours ago by Fitbit Moderator

‎06-25-2020 11:48 - last edited 3 hours ago by Fitbit Moderator

@Davemann A warm welcome to the Community. Thanks for getting in touch about this. 

I see where you're coming from.

It sounds like you're experiencing difficulties on the Fitbit app as your Yoga workouts aren't downloading.I'd recommend to log out from the app, force quit it and log back in. Are you using Wi-Fi connection? 

Additionally, always make sure that your Fitbit app is up-to-date, this to ensure that you get all the bug fixes and improvements. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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