Premium content not available after purchase

[Ewarren309]

I recently lost sleep score and other sleep analytics with the free version so I upgraded to premium to get those features. Since I upgraded i have not been able to get the additional features and it still only shows the basic information.  I contacted Fitbit support by phone and Google support and after much troubleshooting, neither could fix the problem.  I have a pixel watch. I have since canceled my premium subscription,  but if this can be resolved, I would get the premium again. Is anyone else having this issue. It all started a week ago Monday.

Moderator Edit: Clarified subject

[LizzyFitbit]

Welcome to the community forums, @Ewarren309.

Thanks for sharing these details, as well as your efforts in contacting Fitbit and Google support. I'm sorry you went through this situation and to look into this, could you try starting your Premium account one more time? If the Fitbit app doesn't change and the Premium content isn't available for you, please reply back so I can investigate in my end and see what can be done to help you out.

For instructions on how to purchase a Premium subscription, I'd recommend this help article.

[Ewarren309 · Accepted solution]

Hello,

One day a week or so ago it just fixed itself. Assuming there was an update released that resolved this issue. All seems good now.

Thank you.

[LizzyFitbit]

@Ewarren309 It's nice to see you again.

Oh, that's great news! I'm happy to hear that and thanks for keeping me posted. In this case, I'm going to mark your post as the Best Answer to help other members having the same inquiry.

By the way, I'd like to invite you to visit our Health & Wellness board where you can find great tips and start your own topics. Have a great weekend ahead!