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Premium didn't activate

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‎04-16-2020 01:24 - last edited on ‎04-28-2020 11:09 by Fitbit Moderator

‎04-16-2020 01:24 - last edited on ‎04-28-2020 11:09 by Fitbit Moderator

Hi,

 

I have signed up for the free 90 day trial of Premium this morning but this is not showing on the App on my Android phone.   I have clicked on Premium features in the app but this just takes me to the sign up page again.     Is there an update I need to do?

 

Thanks for your help 

 

Moderator edit: Updated subject for clarity 

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‎04-28-2020 11:08

‎04-28-2020 11:08

@Fiona1970 Welcome to the Community. Sorry for the delayed reply. 

 

Thanks for letting me know that you signed up for Premium but your features haven't been unlocked.

 

It can take up to 8 hours for the membership to activate. Keep in mind that Fitbit Premium is available worldwide only in English. I would like to create a case on your behalf with our team if your Premium hasn't activated yet. 

 

Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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