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Getting error 1000 when trying to purchase premium

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‎04-27-2020 06:28

‎04-27-2020 06:28

I have an iPhone and when I try to purchase premium it gives me error 1000 and states that I need to check the iTunes Store payment info. 

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6 REPLIES 6

‎04-27-2020 07:14

‎04-27-2020 07:14

I think I can help you out with it
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‎04-27-2020 07:59

In response to Bobp93

‎04-27-2020 07:59

How so? Thanks! 

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‎04-27-2020 08:31

In response to apokey

‎04-27-2020 08:31

What is the IOS version of your iPhone? Can you send a screenshot.

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‎04-27-2020 08:58

In response to apokey

‎04-27-2020 08:58

Are you there?

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‎04-27-2020 09:02

‎04-27-2020 09:02

Hi @apokey  Might be a good time for members to know which people posting on the forums are Moderators or Fitbit Employees.  click to learn how

 

There are also Fitbit Community Council members, but they are not employees of Fitbit, merely members, like everyone else, who keep track of their steps.  click to learn more about CC

 

@Bobp93  notice you've posted in several areas of the forums. Which Fitbit do YOU have?

 

 

Stepping in the U.S.A. since September 2013. Android 14

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‎04-28-2020 07:43 - edited ‎04-28-2020 07:45

In response to Odyssey13

‎04-28-2020 07:43 - edited ‎04-28-2020 07:45

@apokey @Bobp93 It's nice to see you around. Thank you for sharing this information with us @Odyssey13 . 

 

It's pretty weird that you're receiving this error @apokey. We appreciate all the steps that you've tried to fix this issue. Thank you for sharing that you're using an iPhone. I would like you to clear cookies and cache and then try to purchase Fitbit Premium once again. If you keep having this error, please attach a screenshot to your next reply. 

 

I'll be around if you need further assistance. 

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