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Premium dropped mid-subscription

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‎08-23-2021 04:02

‎08-23-2021 04:02

This morning when I synced my Fitbit it did not display any of the premium features and wants me to subscribe, despite my annual subscription not being over until January 2022 (which is listed under iOS settings under “‘memberships”). How can I get my Fitbit and app back on premium?

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3 REPLIES 3

‎08-23-2021 05:09

‎08-23-2021 05:09

Problem solved, no more issues

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‎08-24-2021 03:48

In response to SunsetRunner

‎08-24-2021 03:48

Turns out it didn’t. In my iOS settings I am activated and the app still shows me as not having premium. Trying to restore purchases but nothing yet.

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‎08-24-2021 18:14

In response to SunsetRunner

‎08-24-2021 18:14

@SunsetRunner Welcome to the Fitbit Community. Thanks for sharing updates on what you were experiencing. 

 

I appreciate the troubleshooting performed prior to posting. I was able to see that you have a case with our Support team, please continue the communication with them, this to avoid any confusion. 

 

See you around. 

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