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Premium not activating

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‎07-28-2021 12:09 - last edited on ‎07-29-2021 10:14 by Fitbit Moderator

‎07-28-2021 12:09 - last edited on ‎07-29-2021 10:14 by Fitbit Moderator

I paid for an annual “premium” account 3 days ago & the app doesn’t acknowledge it. It will not let me see premium features that I have paid for. 

 

Moderator Edit: Clarified subject

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‎07-29-2021 10:15

‎07-29-2021 10:15

@KL-FL Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

I was able to see that you have a case with our Support team, continue the communication with them, this to avoid any confusion. 

 

See you around. 

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