Premium not activating - Fitbit Community

Join us on the Community Forums!

Community Guidelines

The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.
Learn the Basics

Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.
Join the Community!

Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Premium not activating

Replies are disabled for this topic. Start a new one or visit our Help Center.

KL-FL

1 0 0

I paid for an annual “premium” account 3 days ago & the app doesn’t acknowledge it. It will not let me see premium features that I have paid for.

Moderator Edit: Clarified subject

Best Answer

1 REPLY 1

SilviaFitbit

Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more

26700 1390 8383

@KL-FL Welcome to the Fitbit Community. Thanks for the details mentioned.

I was able to see that you have a case with our Support team, continue the communication with them, this to avoid any confusion.

See you around.

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer