Premium not active in my app

[IngridV]

1. I see that my subscription for premium is active in my account.  But in the app I have no access to premium. Everytime I get the screens to try out premium.  I paid for premium ! And I want to be able to use the premium workouts. How can I fix this?

[HollyLaa]

I also had this super frustrating problem.  Here's how I solved it after a day of trial and error.   For reference, I use a fitbit Sense and an iphone 13 pro

1) reset my Fitbit account password to make sure I knew the current login info

2)  uninstalled the mobile app and saved the subscription when prompted by the app store

3) powered down the phone and powered it back up

4) Installed Fitbit app from the app store

5) logged in with email & password

6) clicked my photo/account info on the top left of the home screen.  (the "Join Premium" ad was still showing at this point)

7) clicked Account Settings, 2nd in the Settings list. 

8 ) clicked Manage Subscriptions, which opened the app store subscriptions page. I left it running in the background and reopened Fitbit app to the Account Settings page.

9) clicked RESTORE YOUR PURCHASES. After a few seconds, I got a "Restored" message and Premium features are now usable again.  

10) Happy Dance 

You might be able to Skip 1 - 8 above, but I am including them here because those are the complete steps that got me back in business. 🙂 Good luck!

[Rich_Laue]

I would try logging out, and back in. Premium is associated with your fitbit account. 

[IngridV]

Hi @HollyLaa  en @Rich_Laue  Thank you for the reaction. It is back in order. I logged out on all my devices. Checkt my account on  the PC. It seems  there was still an old inactive subscription via google and i removed that . Left it a night . And the next day it worked back.