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Premium subscription extension for defective devices

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‎08-25-2022 10:14 - last edited on ‎09-21-2022 21:08 by Moderator Alum

‎08-25-2022 10:14 - last edited on ‎09-21-2022 21:08 by Moderator Alum

I recently purchased my 5th or 6th Fitbit so I obviously like the product, however my new Sense died and since it is under warranty I will be getting a new charger in 7-10 business days which I hope resolves the issue.  I had requested my Premium subscription extended since I am unable to use my Sense and I was told no.  They offer free trials but are unwilling to extend for a defective device?  Doesn't make sense and now I will be using my Apple Watch instead. 

 

Moderator Edit: Clarified subject

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‎09-04-2022 17:43

‎09-04-2022 17:43

That would be a decision made by fitbit @pjburns 

You say that you are getting a new Charger, I assume it is the Charge. 4 or Charge 5 tracker and not a Charging cord. 

This tracker should come with its own premium trial. 

 

I have also moved your premium question out of hardware support. 

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