RESOLVED: Get Fit Bingo Issue

[MikeyMike83]

I'm in a challenge now and when I reached enough active minutes to flip a tile, it wouldn't flip.  Just wiggled back and forth as if I didn't have enough minutes.  I have enough now to flip any in the pattern, but none will.  Distance and steps are fine.  Restarting my phone didn't help.

[Heather-S]

@MikeyMike83 Yes, this is happening to me too.  I don't know what has caused this.  

[Lwolfe4]

I am having the same exact issue. It flipped for my steps but will not flip for active minutes they will just wiggle. 

[Michachu]

I’m having the same issue. 

[arnol338]

I’m also having this issue and tried restarting my phone. Also only happening for the active minutes

[lindsayowl]

I have restarted my phone.  deleted app and re-downloaded.  All the basics.  Looks like everyones having the same issue

[AuroraKathrin]

I'm also having the same issue

[LZeeW]

Count me in, too.

[Amandabridges]

Yep happening to me too! Super annoying since I just worked out for a few hours primarily because I wanted to get ahead in bingo. I hope it gets fixed really soon

[Crys11]

I have enough active minutes to flip tiles but it won’t let me. If you touch the tile it sort of just bounces. This isn’t happening with kms or steps. Anyone know how to fix this?

[Unpleasant_Anne]

+1 and seemed to affect me before the other people in the challenge. 

[Saeahk]

Mee too! Anyone know what to do?

[MattFitbit]

Hi everyone! 

Thanks for taking the time to report the issues you are experiencing with Get Fit Bingo. I appreciate the attention to detail in your posts. 

I have escalated this issue to our product team and I will be sure to keep you in the loop once I have more information. In the meantime, feel free to let me know if there are any additional details around this issue that haven't already been posted. 

Thanks again! 

[RoselynSavinon]

Hi. I'm having the same issues. I can flip steps and distance tiles, but not active minutes, although I have more than enough active minutes in several of the get fit bingo challenges I'm in. I restarted my phone. I also logged out of the app and back in, all to no avail. Help, please!

[RubieRue]

Same issue.  The game shows I have enough active minutes to flip a tile, but shakes at me when I click it.  I tried shutting down my phone all the way, logging out of the app and going back in, and restarting my FitBit device.  

[dragonfly90]

Same for me too. Trying out the Premium account and not too impressed if this won't work...

[kawigirl]

Having the same issue. Tagging to be included in the response. 

[Heather-S]

@MattFitbit I was able to flip an active minute tile this morning, so here’s hoping it’s fixed!

[RoselynSavinon]

Hello! Looks like the problem has been resolved! I, too, was able to flip active minute tiles this morning. I hope it stays fixed!

[MikeyMike83]

It seems to be working today.  Perhaps it was an April Fools Joke.