08-20-2020 10:51 - edited 09-18-2020 15:23
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08-20-2020 10:51 - edited 09-18-2020 15:23
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9/7/2020 Update: This issue is resolved as of app update 3.29
We are aware of an issue where customers will see a blank Sleep HR graph on iOS. Our team is currently working on a fix and hope to have it resolved soon. Please stay tuned to this thread for updates and please ensure you keep your iOS app up to date.
Thanks very much for your reports and patience.
Actively managing your weight? Find accountability buddies on the Manage Weight board

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Fitbit Premium
08-09-2020 01:40
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08-09-2020 01:40
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Exact same problem since just a few days ago. Inspire HR, iPhone 7s

08-09-2020 01:41
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08-09-2020 01:41
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Exact same problem since just a few days ago. Inspire HR, iPhone 7s

08-09-2020 02:39
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08-09-2020 02:39
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Not sure whether my app updated in the night but my sleep resting heart rate graph ha reappeared

08-09-2020 03:16
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08-09-2020 03:16
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Sent from my iPhone

08-09-2020 03:16 - edited 08-09-2020 03:17
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08-09-2020 03:16 - edited 08-09-2020 03:17
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Having the same issue. Although I don’t recall it starting until about 5 days ago looking back it shows I first had this issue on 17/07.
tried what was suggested in this thread, logging out and back in with no success.

08-09-2020 03:19
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08-09-2020 03:19
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Sent from my iPhone

08-09-2020 03:45 - edited 08-09-2020 06:08
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08-09-2020 03:45 - edited 08-09-2020 06:08
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Did all the same what JAWard and no help.
I have:
IPhone 11 iOS 13.6
Fitbit app version 3.27 (984)
Ionic 70.8.0

08-09-2020 03:46
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08-09-2020 03:46
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iPhone 11 Pro iOS 13.6
Fitbit Charge 4 V 20001.96.29

08-09-2020 03:51
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08-09-2020 03:51
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We do not have the daily sleep report graph.
Sent from my iPhone

08-09-2020 04:32
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08-09-2020 04:32
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Charge 4 on iOS same issue here

08-09-2020 04:36 - last edited on 08-09-2020 12:34 by LiliyaFitbit
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08-09-2020 04:36 - last edited on 08-09-2020 12:34 by LiliyaFitbit
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3.27 (984)
Regards,
Moderator edit: personal info removed

08-09-2020 04:38
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08-09-2020 04:38
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Me too. Started a few days ago.

08-09-2020 05:09
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08-09-2020 05:09
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Restoration graph showing sleeping heart rate is available this morning, but only for last night. None of the the previous night’s information has been restored.

08-09-2020 05:20
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08-09-2020 05:20
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Same problem.
When will a fix be available?
IPhone 6S 13.6
Fitbit 3.27 (984)
08-09-2020 05:22
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08-09-2020 05:22
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Same problem here
iphone Xs
13.5.1
Charge 3

08-09-2020 05:31 - last edited on 08-09-2020 12:34 by LiliyaFitbit
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08-09-2020 05:31 - last edited on 08-09-2020 12:34 by LiliyaFitbit
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Mine nether
Regards,
Moderator edit: personal info removed

08-09-2020 05:37 - last edited on 08-09-2020 12:35 by LiliyaFitbit
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08-09-2020 05:37 - last edited on 08-09-2020 12:35 by LiliyaFitbit
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Experiencing the same issue. iPhone 7 OS 13.7. Using a Versa2 70.8.0
Moderator edit: format

08-09-2020 05:50
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08-09-2020 05:50
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This was extremely unhelpful. Is there any news on an update considering this a paid feature?
08-09-2020 06:37
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08-09-2020 06:37
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Having the same problem for the last week. Anyone find a solution?

08-09-2020 06:40
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08-09-2020 06:40
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No photos icon on my text editor toolbar. My FitBit with this problem is a Charge 3 version 20001.63.5. You can find my screenshot in the support@fitbit inbox about 5 minutes ago, from ebeffel@me.com.

