Sleep Restoration Heart Rate graph is blank on iOS

[KateFitbit]

9/7/2020 Update: This issue is resolved as of app update 3.29

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We are aware of an issue where customers will see a blank Sleep HR graph on iOS. Our team is currently working on a fix and hope to have it resolved soon. Please stay tuned to this thread for updates and please ensure you keep your iOS app up to date. 

Thanks very much for your reports and patience. 

[BespokeBB]

Yes, same exact thing.  I have a iPhone and suddenly I can’t see my restoration graph.  

[Sally203]

Same. iPhone 6. What is the fix?

[mbatesco]

I am still seeing the issue today.

[Silvergrizz]

For the past two days the app gives me a sleep score number, but HR graph is empty. Looking back at past data where I know it previously displayed produces the same result. App running on IOS with latest update. Rebooted Charge 4, no change. Rebooted iPhone, no change. Ideas?

[Ezer]

I’m an Apple user. And I’m ha come the same problem 

[davecullen]

I have the same problem, and those before/after pictures are exactly what mine looks like. It started about 3 days ago (I check it first thing every morning, so I knew immediately), but now looking back at history, the charts are wiped out on all previous days. Every day I checked shows the blank chart, even though it was there before.

I have a Charge 4, Iphone x, SW version 13.6. (And actually, this happened right about the time of the last iphone SW update.)

[DZech]

I have done all of this many times over the week and nothing! I have an iPhone 11 and charge 3 both updated to the most current updates. My husband has an iPhone 12 and the charge 4 and both of his are updated to the most current and his is also doing the same thing. You can’t even see the sleeping heart rate from months ago! Please get this issue fixed as there is many people having issues!

[Boball]

I tried to call customer support today by the app but the message on the page just states they are experiencing interruptions with there phone service check back later 😡

Regards, Bob Rouse

[Amsem580]

Glad more people are reporting the issue. Hopefully the app will have a fix soon.

[rebeccag1217]

I am also doing the heart study and have no sleep data for the past few nights. I have been wearing my ionic at bedtime. I also lost some activity minutes and steps on Saturday.

[MurrayEastsider]

Hello,

I am having the same problem. I cannot see my Sleep Restoration data as it pertains to resting heart rate. I also track my sleep score closely and I want to see this data. Furthermore, I am paying for this data as a Premium subscriber. Please advise.

[jdpm3]

Same thing on my app.  Just updated my Charge 3 to 1.88.11 and still the same issue. Iphone running 13.6, Fitbit version 3.27 (984)

[jdpm3]

Same for my. Charge 3 running 1.88.11, iOS 13.6, Fitbit 3.27 (984)

[HoustonMike]

I had this problem from the last update on my iPhone 8 with iOS 13.5.1.  Then, a couple of days ago, the graph reappeared.  I thought it had been fixed.  Then, today, it disappeared again.  The app has not updated on my phone since Aug 3.  It seems that the problem may not be in the app on the phone but in the service itself.

[BespokeBB]

Yes, I think it's Fitbit that needs to fix either the app or their service and make sure it is compatible with the iOS upgrades.

[JAWard]

Good point. That would explain why my historical charts seemed to disappear gradually over the past two weeks.  

I am presuming that the lurking Fitbit support monitor has referred this problem to the appropriate Fitbit software people for action. Meanwhile the sleep data seems to remain visible. 

JAWard

[Suzieg73]

Mine and my daughters fitbits both lost restoration graph for last 2 days - Fitbit please fix this

[Dogman8]

Mine seems to be intermittent, as i have a full graph for yesterday but not today or 3 days ago. The values are there but no graph. I tried turning off n on as others said but it didn’t fix the issue.

[PerryL3d]

Is participating in the heart study the common thread?  Is there anyone experiencing this problem who is not participating in the heart study?

[SierraBob]

Same issue here. iPhone 6S. App won't show the Sleeping HR Graph, has been like this for about a week. I've taken all the steps, restarted, reinstalled, toggled HR, etc... nothing resolves the issue. The data is there (avg bpm, above/below %s, restlessness %, etc... but no graphing). The graphing is the *only* reason I've remained a premium subscriber, so to say this is frustrating is a significant understatement.