Sleep Restoration Heart Rate graph is blank on iOS

[KateFitbit]

9/7/2020 Update: This issue is resolved as of app update 3.29

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We are aware of an issue where customers will see a blank Sleep HR graph on iOS. Our team is currently working on a fix and hope to have it resolved soon. Please stay tuned to this thread for updates and please ensure you keep your iOS app up to date. 

Thanks very much for your reports and patience. 

[RGPD]

I have the same issue. iOS 13.6 on an SE2.

Told live chat it was clearly an app issue as all the data is in the HR displays.  

Reset everything as requested anyway but the problem remains.

Just adding to the feed in the hope Fitbit recognizes the problem as the live chat function appears useless in actually triggering resolution and can only offer an inane ‘try resetting’.

So far no sign of a fix of which I’m aware but hopefully the problem is actually being worked.

[H5indy]

versa 2
iPhone 11Pro

iOS 13.6

Fitbit app version 3.27 updated on Aug 4

not only no longer graphing resting HR while sleeping but also deleted all previous graphs.  I’ve rebooted, restarted and updated everything - is there a fix?

[Krissihart2002]

Did anyone find a fix for this?

[YorktownSailor]

Today no sleep score - what is going on?!?!?

[8jaylee8]

I have a premium membership. For the past week or so I have no data on the sleeping heart rate chart. Customer Service seems unreachable by phone or otherwise. I have the most current update 3.27. How do I get someone to address this issue? I’m about to cancel my premium subscription. Not happy. 😡

[Maggiej25]

I just checked Restoration this morning. Chart is back!!! It’s working!!! 

[Silvergrizz]

Wish I could say the same, however, still not working here.

[Maggiej25]

I rebooted my watch yesterday, as well as the app. That’s all that I did different.


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[Stef1956]

My restoration data has stopped too and all the previously recorded data !!

Getting fed up with constant glitches !    what Kind of company sells a product for £250 plus a monthly subscription

then has you talk amongst yourselves to figure out what’s gone wrong??

 As for customer service you might as well ring the post office ! 

[TheOGKirikou]

@LiliyaFitbit 

I did all the step above and still no heart rate 😞

I am also Premium subscriber

[Aglandis8]

Also having the same issue. The app shows my sleep score and all the other metrics are shown besides the HR graph. This has been happening for the last couple days. Even when I go and look at a graph from a few weeks ago it’s not showing when it once did. Any fixes for this? Have tried to delete and reinstall app as well as unpairing my Versa 2. Thanks!

[Dogman8]

I will have to agree with your comment. A moderator should have by now
jumped on and at least say they are working the problem.

[Maggiej25]

Try rebooting your watch from the settings screen on the watch.


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[rbittman]

I no longer see a Reboot function on my Charge 3, after the recent update. ?

[Maggiej25]

Go to “About” screen, then scroll down. It’s there.


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[Jessie2451]

No, I lost my restoration HR too, and I am not in the heart study.  

[rbittman]

Thank you Maggiej; I found it! (But, no change on the Sleeping HR...still gone).

[Maggiej25]

Mine didn’t change yesterday when I rebooted it either. This morning is when it started back up. The previous days didn’t show up. I’m just happy it’s working again. The Restoration chart really helps with my sleep routine. 


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[zettybin]

Still can’t figure out how to reboot, where can I get instructions


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[YorktownSailor]

Go to Settings

Scroll down to About

Scroll down to Shutdown

You do not want “Factory Reset”