Sleep Restoration Heart Rate graph is blank on iOS

[KateFitbit]

9/7/2020 Update: This issue is resolved as of app update 3.29

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We are aware of an issue where customers will see a blank Sleep HR graph on iOS. Our team is currently working on a fix and hope to have it resolved soon. Please stay tuned to this thread for updates and please ensure you keep your iOS app up to date. 

Thanks very much for your reports and patience. 

[Wacco]

iPhone 10

exact same issue.

no graph displayed for sleeping heart rate.

 I am a premium subscriber and this feature has not worked ever.

please get it fixed.

[Hiker23]

It is blank under restoration

[Hiker23]

 

[Hiker23]

That did not work to show sleep pulse

[rbittman]

~~Roxanne
Sent from my iPhone

[foresthiker]

My restoration graph is showing this morning, but all the ones before today remain blank.

[HoustonMike]

I want to confirm an observation made by others.  When my Charge 3 determines that I didn't fall asleep until after midnight, the graph appears normally.  However, I updated my iPhone 8 to iOS 13.6.1 yesterday.  Since I observed this same behavior some time ago when I was running an earlier version of iOS I suspect that the iOS update is not responsible for the graph reappearing.  It appears that this is likely a simple date management problem.  If that's true the problem should get fixed quickly.  It's always embarrassing when a working feature is broken by an update.

[Wacco]

I have an Ionic.

[SunsetRunner]

It does seem to reappear for a day or so then disappears again 😞 I don’t think it’s fixed yet

Julie

[Hiker23]

Tried your instructions twice with my iphone7, and it didn’t work to return my sleeping heart rate. Thanks

[murali.m]

Sleeping heart tracking is not working. It is just displAying empty graph. The average heart rate is shown. Very disappointing 

[LZeeW]

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@A_Giraffe wrote:

@SilviaFitbit Why did you mark this thread as solved when it’s quite clear the bug still exists?

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I'm not sure who marked this issue as solved.  To me, this issue is solved when the graph is back.  So I unchecked that post as the solution.

[Coffycaffy]

August 1st was the last night restoration data was graphed. If they are looking into it, it's taking a helluva long time.  Will they also refund my Premium payment for August?

[SunsetRunner]

They marked it that way so people would see his post that they were aware of the problem and working on it. You shouldn’t have unchecked it.

[bedelstein]

I would appreciate an update, which would assure me someone is working to fix this. Also, an estimated time for repair. I am concerned the problem extends beyond the absence of the graph to inaccuracy of the measure.

[SunsetRunner]

They did just post a couple days ago that they are aware and working on the problem. They had marked the post as Best Answer so folks would see it was being worked but someone un marked it 😞

[Fran2mum]

So have I missed the response to having a refund or reduction on the premium subscription this month due to this issue?

[Educatorsusan]

I have an iPhone 6 PLUS.  This has been an ongoing problem since the beginning of August.  I’m going to call FitBit customer Support tomorrow morning... I’m confused why this is happening and no one on this forum seems to have any response.  Susan

[foresthiker]

Graph showing yesterday. Gone again today. That has happen twice since the problem began about 2 weeks ago.

[AJ14619]

Heart rate data is being recorded and syncing with the app. It can be viewed in the Heart Rate graph but not in the Sleeping Heart Rate graph. When I interact with the Sleeping Heart Rate graph it appears that the data is trying to display backwards chronologically. I’ve tried both logging out of the app and restarting my phone but neither fixed the problem. It was working fine prior to the last app update. I’ve seen similar posts from other users but no answers on how to successfully fix the problem. 

*See my post below for screen shots of the Sleeping Heart Rate graph.

Charge 4 version 20001.96.29

iOS FitBit app version 3.27

iPhone 6s running iOS 13.5.1