Sleep Restoration Heart Rate graph is blank on iOS

[KateFitbit]

9/7/2020 Update: This issue is resolved as of app update 3.29

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We are aware of an issue where customers will see a blank Sleep HR graph on iOS. Our team is currently working on a fix and hope to have it resolved soon. Please stay tuned to this thread for updates and please ensure you keep your iOS app up to date. 

Thanks very much for your reports and patience. 

[Aneedac]

Still not working for me! Were you given instructions on how to fix?

[Sandysue711]

Hi, mine still wasn’t showing info on graph as of last night, but this morning it is showing again. I did do a restart of my phone a couple of times (just turned off the back on). Fingers crossed for you!

[A_Giraffe]

A new version is available to download from the App Store (3.28) today. Doesn’t seem to have fixed this bug though 

[kdavella]

Mine showed a graph this morning, however, it shows my sleep time starting at 12:54 when it was actual a couple hours earlier.  Several on this thread also commented that when sleep started after midnight, the graph appeared.  I concur that this has been this way done the bug started.  The bug is not fixed.   I’ll try the app update.  

[Educatorsusan]

The restoration graph showed up this morning for first time since the beginning of August.  Everything else appears to be working correctly...I hope.  Technology all has its glitches.  I thought it would be a day or two but it was half a month.  Up to this point, Fitbit has been a great company-let’s show kindness and Fitbit will show kindness back.  If anything, this is what this pandemic is teaching me.  It would have been nice it FitBit had notified its customers, though.

[Sandysue711]

My graph disappeared again. I saw your comment about some reporting graph
appearing if you start sleep after midnight. I just happened to have done
that which is rare for me, and maybe that’s why I could see my graph for
that day 😣 now I can’t see it again😡. I just updated my app, not fixed
yet 🤨

[TPMN]

Still not working for me.

TP

[SunsetRunner]

I got the update last night. I went to bed at a little after midnight woke up no graph 😞 But the app recorded that I went to bed around 10:30 (I was just watching tv at that time I actually went to bed after midnight when I adjusted to the correct time I got the Graph @SilviaFitbit

[AHBenfield]

This has happened to my sleeping HR report as well.

[Burridge2327]

So my sleeping heart rate will read but when I click on the resting heart rate to see more info on it, it’s blank...

[foresthiker]

I had a graph twice this past week, both times on days I had gotten to bed after midnight. Looking back at my history, that seems to be the case for past 3 weeks. Four times to bed after midnight and had graphs all four days. Otherwise, no graphs.

[Aciremaqc]

Just wanted to note this is still an issue for me. Not sure what to do to get the graph to display properly.

[Wacco]

issue continues for me too.

i did the update yesterday morning,

did not resolve it.

Moderator Edit: Formatting

[Tntgal]

Like others, same issue.  Prior to the Firmware update, I’d see a graph with a trend line throughout the night showing the heart rate changes.  Now it’s the same featureless chart others report.  

Maybe the bugs and poor service are a tactic to convince EU regulators hostile to the proposed Google takeover of Fitbit that the data Fitbit will sell along with the devices is crappy? After all, the Telegraph showed Fitbit’s Versa3 to be the poorest at accurately recording steps out of 7 trackers, with an error rate of >8%.  Presumably our other health data is similarly skewed, although if the errors stay constant at least they provide data points we all use. 

It’s also been clear in these forums that you just have to hope your device & firmware never go bad, because their $ are spent on marketing & legal issues, not customer service. What else explains the persistence of some bugs (the Pilates one as an example) that persist for years across multiple versions & updates?

[gigante]

Same issue with iPhone 8+ on latest iOS 13.6 with an inspire HR. 

My wife is also having the same problem on and iPhone se and her versa 2

[SilviaFitbit]

Hi everyone! 

Thank you for letting me know that your Premium Sleeping Heart Rate graph isn't showing data. I appreciate the troubleshooting performed prior to posting. 

Your reports have been shared with our team and we hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. 

Once again, we're sorry for any trouble and truly appreciate your patience and look forward to getting you back on track. 

I'll be around if you have any additional questions. 

[Dvt]

During Premium trial period i was getting the nightly heart reading, I have now started paying for premium subscription and it is no longer showing or been intermittent. 

Why has this happened especially as I am now paying for it? 

[Sandysue711]

Many of us just started having this issue
and have been discussing it. A moderator commented that they saw our
concern and it’s been reported to the developers/tech people, so they are
aware of it and will be working on it.

[JAWard]

App 3.28

Version 20001.63.5

iPhone 11 Pro

I did finally confirm that I can bring up an HR Recovery chart by editing my sleep period to force the start and stop times into a single calendar day. But any sleep period that straddles midnight fails to create the HR Recovery chart.

so it’s likely an App software problem after all and not a remote server issue. 

JA Ward

[Fuzzles]

Also happening on my Charge 4!