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Sleep Restoration Heart Rate graph is blank on iOS

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‎08-20-2020 10:51 - edited ‎09-18-2020 15:23

‎08-20-2020 10:51 - edited ‎09-18-2020 15:23

9/7/2020 Update: This issue is resolved as of app update 3.29

 

 

We are aware of an issue where customers will see a blank Sleep HR graph on iOS. Our team is currently working on a fix and hope to have it resolved soon. Please stay tuned to this thread for updates and please ensure you keep your iOS app up to date. 

 

Thanks very much for your reports and patience. 

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674 REPLIES 674

‎08-22-2020 09:44

‎08-22-2020 09:44

I’m happy to see Fitbit is working on this.  I’m hoping they will also offer us all one free month of Premium, to prevent us all from canceling in the meantime...

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‎08-23-2020 01:05

‎08-23-2020 01:05

If this isn’t fix soon, I need a refund because I needed this data only reason I paid for this one month

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‎08-23-2020 04:39

In response to Cal-N8tv

‎08-23-2020 04:39

I’m also on my 3rd Charge 3 within a year period. First two went kaput for no apparent reason. I’m also not seeing any graph data.

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‎08-23-2020 04:39 - edited ‎08-23-2020 04:42

In response to ShonC88

‎08-23-2020 04:39 - edited ‎08-23-2020 04:42

I agree.  My sleeping heart rate is one of my most used parts of this app.  Fix it already! Please! 

Sent from my iPhone

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‎08-23-2020 04:44

In response to rbittman

‎08-23-2020 04:44

There is a known issue for this on iOS. Hopefully this thread helps: https://community.fitbit.com/t5/Fitbit-Premium-Coach/Sleep-Restoration-Heart-Rate-graph-is-blank-on-...

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0 Votes

‎08-23-2020 05:31 - edited ‎08-23-2020 05:32

In response to AJ14619

‎08-23-2020 05:31 - edited ‎08-23-2020 05:32

I have the Charge 3 with the same problem. The sleeping heart rate was the main reason I wanted to try Premium. 

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‎08-23-2020 05:36

In response to Tberry8

‎08-23-2020 05:36

Main reason for me as well
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‎08-23-2020 05:42

In response to PerryL3d

‎08-23-2020 05:42

Is happening to me and I’m not in the study. 

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‎08-23-2020 05:55

In response to LiliyaFitbit

‎08-23-2020 05:55

I tried this and it did not work. I think there is a problem with the app as so many people are experiencing this error. 

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‎08-23-2020 06:50

In response to AJ14619

‎08-23-2020 06:50

Same Problem Here.
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‎08-23-2020 07:22

In response to Stayler

‎08-23-2020 07:22

So how do we get them to fix it?
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‎08-23-2020 07:53

In response to keith64

‎08-23-2020 07:53

I wish I knew.
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‎08-23-2020 10:02

In response to LZeeW

‎08-23-2020 10:02

Problem started when I updated my app to version 200001.88.11 on my iPhone.

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‎08-23-2020 11:42

‎08-23-2020 11:42

I noticed that the Sleep HR Graph appears as it should on an older iPad. This suggests there is some problem with the new iPhone OS (13.6.1).  Clearly, the data is there but is not displayed as it should be.  Also, the HR Graph does not appear on the  FITBIT download for Windows 10.  The failure of FITBIT to correct these problems sooner is disappointing in the least.  I have use several different FITBIT models for several years and these issues with the Ionic are the worst experience if have had.  It certainly be part of my considerations when replacing the Ionic.

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‎08-23-2020 12:53

‎08-23-2020 12:53

Just updated Fitbit app on iOS it stated bug fixes. Installed it but no change to resting sleep graph. Still blank

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‎08-23-2020 16:23

In response to Tberry8

‎08-23-2020 16:23

Exact! That’s why I upgraded. So frustrating.

Sent from my iPhone
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‎08-23-2020 16:41

In response to dswendseid

‎08-23-2020 16:41

Very frustrating in that they don’t seem to have a fix

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‎08-24-2020 03:41

‎08-24-2020 03:41

Hi KateFitBit,

Thanks for the update.  I was wondering if it’s related to my participation in the FitBit Heart Rate Study.  I didn’t have this issue until after I joined the study, but didn’t notice a direct cause & effect.

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‎08-24-2020 03:58

In response to keith64

‎08-24-2020 03:58

I just checked mine again last night and it had graphed the 22nd and 23rd, but when I checked this morning it hadn’t graphed again for last night! Ugh.

Sent from my iPhone
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‎08-24-2020 04:57

In response to Boball

‎08-24-2020 04:57

Yes, just updated to today's latest update - but no change to the sleep graph - still blank.

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