Sleep Restoration Heart Rate graph is blank on iOS

[KateFitbit]

9/7/2020 Update: This issue is resolved as of app update 3.29

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We are aware of an issue where customers will see a blank Sleep HR graph on iOS. Our team is currently working on a fix and hope to have it resolved soon. Please stay tuned to this thread for updates and please ensure you keep your iOS app up to date. 

Thanks very much for your reports and patience. 

[Tberry8]

I turned my phone on 10 minutes ago and I’ve lost Bluetooth pairing twice,
so that’s still an issue. I checked other days and I still have no heart
graphs. Grrr.

[Sherijj]

Me too. 😀

[Aneedac]

The sleep restoration graph worked 3 nights ago and hadn’t worked since. 

[keith64]

Mine is not graphing at all and all my past graphs are no longer there

[Tberry8]

My history is wiped as well.

[Annarella]

Same problem here, all my graphs disappeared, really annoying.

[SunsetRunner]

I’m experiencing this issue as well on an iPhone 7. I can see my heart rate fine on the heart rate tab but no longer under restoration in sleep. It came up once last week but not again since.

[SilviaFitbit]

@Druseph Welcome to the Fitbit Community. Thanks for taking the time to share the main thread. 

Keep in mind that the first report was received on 8/6/2020 and this is about the Sleep Restoration Heart Rate graph no showing data. 

I'll be around if you have any additional questions. Hope I can continue seeing you around! 

[Danai]

Apart from the missing SHR graph, a recent Fitbit problem I have is the low Deep Sleep readings in recent days.
Usually the readings for Deep Sleep in Fitbit are similar to the readings given by my Withings sleep tracker pad.

This morning my Fitbit Charge 4, and Premium, gave me a reading of 0% for Deep Sleep, whereas Withings gave me 10%.

[Runaway_Nan]

Mine is the same. I was trying premium and this was the only thing of interest. It hasn’t been there for ages and my free trial ends today. I don’t see any point in paying a subscription with this not working so have cancelled it. Such a shame but at least it happened before I began paying.

[Aneedac]

I played around with start time of last nights sleep because I noticed the restoration sleep graph worked a few nights ago because I went to bed after midnight. But hasn’t worked since. So if you change the start of your sleep time to am the graph shows? Come  one Fitbit ! We are paying for this service!!!!!surely that must be an easy fix!

[Aneedac]

Did you go to sleep after midnight in that night the graph worked?

[Noodles2009]

My graph reappeared this morning. I don’t know how or why, but I am hoping
it’s there again tomorrow

[AgaKa]

Hi there, has this been resolved now? Or do you have a probable timeframe? For many this is one of the main reasons for paying for Fitbit premium and there is just no point if it continues to not work. I’d be grateful for any info! Thank you

[Jen-c]

Any updates as to when this will show please?

[MagsterLondon]

I recently started paying premium just for the sleep analysis so if it isn’t restored today I expect a refund. 

[AdrienneOL]

I have a free 90 day premium trial. Restoration graph was one of the main drivers to try premium. Will the 90 days be extended by the time frame this feature stopped working? 

[JoyfulStephanie]

I've been having this same issue... I will try this suggestion and see if it works.  I have an iPhone 6 - I have Fitbit Premium - everything was fine up to a week ago or so, then the data just stopped.  

[kdavella]

Hi Kate,

6 more days since last "official" post on this, any update on the "fix"?  Since this is effecting so many of your loyal customers, please be more proactive in communicating with us on this.  We're trying to be patient but the lack of communication is beginning to feel like being ignored.  Please understand that I can appreciate Fitbit needs time to make a fix but just "talk" to us with an acknowledgement, and an ETA and communicate more often if the fix takes longer than expected. That is a reasonable request from a customer.  I am a loyal Fitbit user and I am super excited about the new Sense, however, I'm going to hold off until this gets resolved, hopefully soon and if not with lots more communication from Fitbit.

[JenFreud]

I've cancelled my Premium.  If it ever gets resolved, I'd like to sign up again.  I guess I'll keep an eye on this thread for updates -- unless you guys decide to send a mass email to let everyone know it has been fixed...