Sleep Restoration Heart Rate graph is blank on iOS

[KateFitbit]

9/7/2020 Update: This issue is resolved as of app update 3.29

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We are aware of an issue where customers will see a blank Sleep HR graph on iOS. Our team is currently working on a fix and hope to have it resolved soon. Please stay tuned to this thread for updates and please ensure you keep your iOS app up to date. 

Thanks very much for your reports and patience. 

[Coffycaffy]

I find it interesting that this problem is rolling out as opposed to happening to everyone at the same time.  I am now on day 26 of seeing no sleep graph.  That’s almost a full month. Others are reporting days and weeks.  So, obviously it is related to an update.  Because it’s also happening to androids, it isn’t an Apple issue. That makes it solely a Fitbit issue. For three years, I have dealt with 2 ionics not charging, constantly having to restart it to sync it with my cell or iPad, and now this.  I’m not sure if I have the patience anymore.

[Aneedac]

In hindsight I wish I had invested in the Apple Watch. I upgraded from Fitbit charge 3. Had issues with the display and they replaced it. Why is this issue taking so long? They were sold to google not long ago! Do we all cancel our premium subscription to get them to move on the issue?

[JBWinslow]

I had an issue with my Versa 2 touchscreen no longer working this winter and had to wait over a month before they would send me a replacement. Now this. I think it is Apple Watch time.

Joyce Blakney

[Coffycaffy]

I hesitated before buying my second Ionic, but I was convinced my charging issues were caused by chlorine from the pool I was visiting several times a week.  I didn’t see the advantage to the Apple Watch. Now I am out several hundred dollars, and regretting my decision.  And, 10 months into a yearly Premium subscription. Ugh.

[Dr_Dianne_B]

My three-month Premium renewal is due at 6:37 p.m. today. I signed up for Premium primarily for the Advanced Sleep Analytics. Now that the Sleep Restoration Heart Rate graph has been blank for almost a month, all the history has been erased and we have not heard back from the moderator about this issue that they are "working on" since Aug. 20, I decided to cancel my subscription before today's deadline. When this is up and working again, I will probably renew. A month seems like a long time to fix an issue like this.   

[JulieMarieK]

I wasn't aware of Android users seeing this same issue on their phones, so I pulled out my Android and pulled up the heart rate graph no problem (yes I have an iPhone and Android).  I normally use my iPhone to pull up my sleep info, but guess I'll switch to my Android.  I've been frustrated with not being able to see my Sleeping Heart Rate graph and didn't even think to try my Android until now. 😕
iPhoneAndroid

[Tberry8]

I never heard back from Fitbit on this issue. I’m still in the free trial for Premium but the lack of response and SHR graph now blank, I just cancelled. It was causing more stress than I wanted to deal with.  

[Dr_Dianne_B]

I agree. Cancel until it is fixed. Dianne

[MarjuJ]

This is the reason why I paid for Premium. And now it doesn't work. Can I get a refund?

Edit: I just noticed that the restoration sleep graph worked if I went to bed after midnight. Sadly, I normally go to bed much earlier.

[MagsterLondon]

I just finished my free trial. Didn’t realise the sleep analysis was part of premium! But decided I’d pay the £8 pm for the daily analysis on quality of sleep . Seems since I started paying, the sleep information hasn’t been showing properly! This will probably be the only month I pay and tbh I want some money back.

Sent from my iPad

[SteveAlaska]

I don’t know. It’s up to the Fitbit folks.

Sent from my iPhone

[J_Holden]

Hi Kate, is there any update on this? My app has been doing this for a while now. 

Thanks.

James

[Dugtaz22]

Lost my sleep data also last detailed info was on 05th Aug 2020 . Not good when you are paying for a service which is not been given. Have tried many resets etc . Left the watch on charge for many hours yet still no sleep info. Funny that a NEW WATCH is  now available to buy. Wonder how stupid Futbit must think their customers really are . 

[zenscara]

It would be good to know - I’m also having this issue with iPhone 8 and Charge 2. I am paying for Premium mostly for the extra sleep features as I’m really working on that and found this particular graph really useful. 

[TPMN]

Mine was fixed for a day, updated firmware, not working again

[Hiker23]

cancelled my premium as well

[Harrishighlife]

Hey! Was wondering if there is an update. I really like this feature and is one of the main reasons I signed up for premium. Really don’t know if I want to continue with it if this bug doesn’t get fixed soon.

[rbittman]

Fitbit:  is there an ETA on a fix for the sleeping HR problem?

[Hoffmann]

Thank you. I’m experiencing this as well.

[Dugtaz22]

Yes buy a new watch cancel subscription and move on. Previous  fitbit experience poor but gave benefit to  them . Now this! Using a sun dial would be better . Also cheaper and more accurate.