Sleep Restoration Heart Rate graph is blank on iOS

[KateFitbit]

9/7/2020 Update: This issue is resolved as of app update 3.29

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We are aware of an issue where customers will see a blank Sleep HR graph on iOS. Our team is currently working on a fix and hope to have it resolved soon. Please stay tuned to this thread for updates and please ensure you keep your iOS app up to date. 

Thanks very much for your reports and patience. 

[MrsPackrat]

If yours worked like mine today it’s gone again. ☹️

Sent from my iPhone

[saf120]

Uninstalled app and reinstalled from app store. Problem solved!

[AmyCinDC]

Same here.  I believe I have been having this problem since the beginning of July.  The sleep study is the primary reason I subscribe to the premium service. I hope Fitbit is planning on offering some sort of compensation for this failed service. 

[bobbi.o]

Mine is still not working after all updates!

[bobbi.o]

If I delete the app it says I’ll lose my data.

Sent from my iPhone

[glendhu]

Don’t delete the app.
Install the update. That worked for me.

[MrsPackrat]

I checked and I’ve already updated mine. 🙁

Sent from my iPhone

[Maseward]

I’m experiencing this problem too. It appeared to be resolved for a few days but is again not working.
If I touch the left edge of the graph it scrolls backwards through the hours for as far as I can keep contact with the screen.

I hope it’ll be resolved soon. 

Sept 5

Updated App and is now working again.  Thanks for the suggestion.

[Frinnie]

Are yes, it says you will lose your data, but in fact you don’t lose the data. You delete the app and the data relating to app version 3.28, and when you reinstall the new update 3.29 it will give you the newer version of the app, but all YOUR old data will be there. This is quite common when deleting an older version of an app, and installing a newer one. It always says you will lose your data, but it doesn’t mean YOUR data. Good luck. 😉 

[Psfd]

My graph detail started showing up for a couple days. Now it is gone again. It is reading the sleeping heart rate. The detail is not showing up in the graph again. It would be helpful if Fitbit posted information about this issue. 

[Rainideigh]

Is anyone else also noticing the Versa 2 is not showing sleep stats on the the watch screen itself?  Just did most recent update today and that didn’t fix the issues.  Thank you in advance for your help with this!

[Duffer2]

I have the FitBit Premium package. Recently the sleep portion does not show a “restoration” chart. What is wrong?  I hate paying for a feature that I cannot receive. 

Moderator Edit: Clarified subject

[SteveH]

Fitbit are aware of this bug. Keep an eye on the following thread where they are posting updates:

https://community.fitbit.com/t5/Fitbit-Premium-Coach/Sleep-Restoration-Heart-Rate-graph-is-blank-on-...

[Duffer2]

Thanks so much for your quick reply! I appreciate the info. --
Marty Johnson

[Dr_Dianne_B]

I just installed the latest update to Fitbit through the App Store on my iPhone 8. The update, 3.29, was available three days ago, according to the App Store. I opened the Fitbit app, clicked on update, and my sleep graph and sleep graph history has been restored. However, others have had similar success, only to see the graph disappear again. Fingers crossed!

[Rainideigh]

Thank you so much for the information! I will go to the App Store and
update my app now.

[SteveAlaska]

I have an Ionic and am not familiar with the Versa. With the recent up dates everything seems to be working as it should.

Sent from my iPhone

[MrsPackrat]

Updated my app again this morning and my charge 3 shows everything just like it’s supposed to once again. Yeah! Thank you Fitbit.

Sent from my iPhone

[Arlyne]

I’m not sure how to do this. I am on 3.28 (986) and when I go to check for updates it says that my ionic is up-to-date. I did try logging out and logging back in and all that did was make me lose my Fitbit friends list. If there is an admin who can tell me if there’s a way to update so my sleeping heart rate data start showing again I would appreciate it.

[LaneDW]

How can I return to the older firmware so that the graphs record properly. The sleep Heart rates graph is one of the main reasonS i use the Fitbit