Sleep Restoration Heart Rate graph is blank on iOS

[KateFitbit]

9/7/2020 Update: This issue is resolved as of app update 3.29

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We are aware of an issue where customers will see a blank Sleep HR graph on iOS. Our team is currently working on a fix and hope to have it resolved soon. Please stay tuned to this thread for updates and please ensure you keep your iOS app up to date. 

Thanks very much for your reports and patience. 

[Psfd]

Hi,
I deleted the app and reinstalled. All the graph info returned and it is showing up daily since Then. I did not lose any data with the delete. Good luck.

Sent from my iPhone

[SunsetRunner]

It's still doing it for me, It's been a month or so. I use an iPhone, everything is up to date.

[KRM1234]

I updated the Fitbit App and now it’s working for me. 

[KRM1234]

I updated the Fitbit App in the App Store and now it is working fine!

[FIT8]

Since I did the last app update I only get simple sleep info. Is the detailed sleep something else Fitbit is taking away from us? Still waiting a exercise tracking heart rate fix from a year ago and now this...

[LaneDW]

Not sure but maybe detailed sleep info requires premium membership?  Maybe use the FITBIT chat help line to get 100% correct answer in regards to that.

Sent from Yahoo Mail for iPad

[Pilarica]

@KateFitbit @Is the issue with the heart rate no showing corrected? I just downloaded the latest iOS to my versa 2 and the graph still no showing. Very disappointing.

[KRM1234]

@KateFitbit  Try going to Fitbit in App Store. Instead of clicking “Open”, click on Fitbit logo. It should offer you an update. That solved my no graph problem. 

[FIT8]

It didn’t just a few days ago. Which is my point... they keep taking things away from loyal users. I’m on my fourth Fitbit and never had to pay for these features. This is why I upgraded to the HR. To track my heart rate during exercise and sleep and it’s worked for exercise up until a year ago and sleep till a few days ago. Starting to look at other tracking options at this point. 

[Dr_Dianne_B]

I did the same thing, and it worked for me. Since I did this a few days ago, my sleep restoration heart rate has been back!

[SilviaFitbit]

Hi everyone!

Thank you for continue to post updates about this issue. I'm happy to hear that for the majority of users, the Sleep Restoration Heart Rate graph is showing data again. 

For the ones that are still experiencing this, please make sure that you have installed the latest app version on your phone which is 3.29 and remember that this is only happening to iOS users. If you have an Android device, you may want to create a new thread for better assistance. 

I'll be around if you have any additional questions. 

[ThunderSnow1]

Even after updates and reinstalling the app, my Sleep restoration heart rate graph Isn’t working either. 

[KateFK]

@SilviaFitbit. Thanks for the update Silvia. I have updated to 3.29 & iPhone 7 is iOS 13.6.1 - sleeping heart rate graph now showing since 1/9/20, as I’ve previously reported. Great to have it back.

My iPad Air 2 Updated this morning 6/9 to iPad iOS 13.7 however the sleeping heart rate graph is missing! Are you able to assist?

[Danai]

@KateFK, check what is the version of the Fitbit App on your iPad Air 2.  You didn’t say in your post if it is also 3.29 as  with your iPhone  7.

However, if it is already 3.29, then maybe what others have suggested before to remove the Fitbit App, then reinstall it, and refresh, would be a good bet.

[Noodles2009]

Hi, I updated my IOS on my Apple last night, signed out of Fitbit app and
deleted it. Turned phone off/on and downloaded the Fitbit app again and my
chart has returned.
This happened once before but then the chart disappeared again, so I am
keeping my fingers crossed it has worked this time

[Mishka0007]

Thanks - I am trying this right now! Just noticed a new IOS version for my XS iPhone. Stay tuned!

[bobbi.o]

I did the same and so far it’s fine.  I just had to make sure location was on since my weather didn’t work without it. 

[Jessie2451]

Thanks everyone!  I did delete my app & got it again & I didn’t loose any data 🙏.  How easy, why didn’t Fitbit tell us that?  Maybe they did I skipped over a few pages. 

[philiposm]

I followed these steps and it worked for me.  

I’m on a Charge 3, an iPhone XR and just updated to iOS 13.7. 

thanks for the tip!! Hopefully it sticks!

[MissMoose]

I’m still experiencing this issue of no sleep heart rate stats ? 
Has this not been resolved ?