Sleep stages stopped reporting

[a-level]

Hi,

As of Monday 30th Sept 2024, my Fitbit premium app has stopped reporting the useful sleep data of “deep sleep”, “REM”, “light sleep” and “awake”. It now reports sleep, restlessness and awake. Totally useless data as far as I’m concerned as it now says I’m only asleep for a couple of hours a night and the rest is restlessness with a couple of minutes awake. 

How do I get back the old format that was useful. If this is an update - it’s useless.

[ChrisFromNYC]

After a few months of things working properly, for the last two days, Fitbit has gone back to not reporting sleep stages correctly. Once again it's just "awake' "restless" and "asleep" Like WTF Google? I only use the app for tracking my sleep. If it can't do that why am I paying for premium? I won't be paying much longer if this doesn't get fixed. I'm pissed off. 

[ChrisFromNYC]

It is interesting to note that EstuardoFitbit the moderator in this thread has not popped up again recently. After his first few useless posts blaming the user for this problem, he seems to have given up. I guess even Google doesn't know what is happening with their app. They have no problem charging for premium services, but why are we paying if they don't work? 

[Cf1015]

I started having the same issue 2 nights ago. I do not have the detailed sleep breakdown, I do not have the heart rate or respirations and no readiness score. Nothing has changed with me or how I handle my watch or app. 

[stewart58]

just a quick update, I got an update on my support case asking if I could see videos under the coach tab in the app. I sent back a screenshot showing that I could and also clearly showed Premium. Support rep now claims they are aware of the issue and working on a resolution. Fingers crossed 

[stewart58]

Well after a month magically my premium features have reappeared overnight. No update to app, no update on my support call but it's working. How long it stays that way is anyone's guess 🙂

[ChrisFromNYC]

Once again after a few days of this behavior, Fitbit started giving me the full data. I did nothing to fix this myself. No updates or anything. It just fixed itself. There is still no comment from Google on why this is happening. I wonder if they even know. I tend to assume not. Hopefully, it will stay fixed but my confidence is low. 

[Vix1520]

I'm having the same dang problem it's very frustrating cause that's the only reason i bought the premium, and it looks like they aren't providing any real help to anyone

[ChrisFromNYC]

No help and no explanations of what's going on. We get badges and titles that are not good for anything—treated like children here so what is this forum for? Just a waste of time and space. 

[RTD22]

Has the moderator resigned?? What is the solution?? To whom are we complaining in this forum? What are we paying the subscription for then? I'm seriously considering switching to other brand.

[Alkers86]

I am also having this issue now, long tmie PW1 user, was all good up to and including Fri 21st Feb.

Has anyone found a resolution?

Phone is Pixel 8, all apps and updates are current.

I have restarted phone and watch and I have deleted and reinstalled fitbit app with no change.

[Vix1520]

No one from Fitbit is offering any solutions. I gave up and canceled my
membership

[mattozan]

Mine just started working again after more than a month.  No solution, it just "fixed itself."  I note that the mobile app on my Pixel 6a was updated overnight to version 4.37.fitbit-mobile-110222988728765411.  Maybe that did it?  Who knows.  Maybe something ticked over because it is a new month?

As another data point, I am not a Fitbit Premium subscriber, so I think this problem is equally likely to randomly afflict any user, regardless of customer status.

[Songbird7703]

This just started happening to be starting yesterday, so I find it interesting that yours started working properly the same day mine stopped. Such a bizarre issue! 

[Goosse1962]

This is the 3rd month in a row that I have had this happen to me. It appears to be mismatched Fitbit app updates on phone and watch. Once the second update is processed, it should be fixed. It has been taking several days for the second update to rollout to me. It looks like one option is to find which one is waiting and then reinstall is to get the newest update before rollout. Supposedly an update can be forced in the play store. I have checked all three without result. I keep having issues finding it on my watch. I'm not even sure which Fitbit on the watch is part of this. They each appear to handle different parts of the Fitbit work. The phone only has one Fitbit app. However, it appears to use other apps (System?) that might also be in the update mix. System app updates have caused issue with a few other apps on the phone, just not on a monthly basis.

I keep looking for a fix or easier resolution. Instead of the reinstall option, I will monitor this forum for an easy solution for the few days for the second update to rollout to me.

I hope this helps at least a little and have a Terrific day!

[craig13mcc]

I now have even less sleep data!!! Only the length of asleep period and its start&end and times.
Utter garbage!

Well, if it continues that way my next purchase will be with elsewhere.

[Songbird7703]

Mine went back to normal all on its own, I didn't update anything or
uninstall/reinstall. Google really needs to just fix this issue, its dumb
that this is still going on years later...

[Cf1015]

Same with mine. 

[Goosse1962]

After missing functions for more than a week with all available updates applied, I restarted both watch and phone. Today everything appears to be back to working. It looks like the updates need to be rolled out to both watch and phone and then reset both. I hope i remember this for next month.

I hope this helps and have a Terrific day!

[pholicus]

My screen freezes from time to time. I never know from one day to the next
if it's going to work. I upgraded from pixel 3 to 4. Boy am I sorry.

[ChrisFromNYC]

Well, I'm back once again. What in hell's name is going on? This morning my sleep results returned to Awake - Restless - Asleep with no further data. I'm getting tired of this. This is the third time it has happened. Google offers no explanation and it just happens, goes on for whatever number of days, and then finally reverts to the correct info. My next watch will NOT be a Google watch and my next phone will not be a Pixel. I need to simply rely on the tools I spend money on, not wonder if they will work or not. All this forum provides is a place to rant when it happens but it offers no solutions. I'm pissed off. 

Moderator Edit: Word choice