Snoring data is missing again - today and all historic data.

[JodieM82]

All snoring data is missing from the app, it's not blank it's just not there to view.  I've raised it with help chat but they're not aware of an issue.

[JodieM82]

Snoring data is missing from the app again - I'm a premium member - the help chat asked me to do all the usual like delete cache, log out and in, turn phone off and on.  All data is missing, not just today, snoring data is simply not a feature.  

[CHYZMOM]

I've got the same issue and as a premium member I won't be happy if this is another one of their "updates".

Crossing my fingers it's just a glitch.

[micro8safe]

Same, it disappeared yesterday. Snore is the only reason I upgraded to premium and hope they don't remove it!

[LGRoad]

Is there an answer yet? Same thing is happening with me

[JodieM82]

I got this yesterday..... 

Hello Jodie,

Thanks for reaching out to the Fitbit customer care team.

Thanks for your continued patience. We're still waiting for a response from our specialized team regarding your case

They currently have a pretty busy workflow, so we don't have a specific time-frame for their replies. With that in mind, please allow us another 24 to 48 hours for our specialized team to provide us with some updates. We'll reach out as soon as we hear back

[JodieM82]

 

[MarioSFitbit]

Hi everyone! 

I appreciate your messages and feedback regarding the snoring data missing in the app. This is definitely not the experience we want for our customers, and I understand your feelings about this situation. 

Our team is aware of this situation, and as moderators, we were informed that updating to the newest Fitbit App release should resolve this missing historic snore data issue. 

In order to update your Fitbit app, please take a look into the following help article: How do I update the Fitbit app?

[JodieM82]

Hi, 

This is incorrect -  I last updated on 23 June, there are no further updates available, and it has not fixed the issue. 

[MarioSFitbit]

Hi @JodieM82 and welcome back. 

Thank you for your feedback. Regarding your message, the Fitbit app updates are rolled out in phases.

So please be aware of this update that is coming. 

[CHYZMOM]

Everything is back as of today (7/1/25), not sure what happened but I'm glad it's back. 🙂

[MarioSFitbit]

Hi @CHYZMOM and welcome back to the Community! 
I appreciate your message, and I'm glad to know that everything is back. 

Your feedback is always useful for our Fitbit Community! 

Let me invite you to visit our Health & Wellness board where you can make new friends, create topics and share your experience while reaching your goals.