Unable to access Fitbit Premium

[Chrchlady64]

Paid for premium, unable to access it. Tried all the fixes, nothing has worked? Help?

Moderator Edit: Clarified subject

[SilviaFitbit]

@Chrchlady64 A warm welcome to the Fitbit Community. Thank you for the troubleshooting tried prior to posting. 

I'd like you to confirm that you followed this procedure to purchase your subscription: 

1. If Fitbit Premium is available in your region, you'll see a Premium tab in the Fitbit app. Tap the Premium tab.
2. Read the overview, and tap the button to get started.
3. Choose a 1-year or monthly subscription to start after your free trial, and follow the instructions to subscribe.

If you did but you still don't have access, please confirm that you restored your purchase: 

1. In the Fitbit app, tap the Today tab   > your profile picture.
2. Scroll down and tap Restore Purchases > OK.

Let me know how it goes. 

[Chrchlady64]

It will not give me a free trial, because I have already paid through
December 2021. When I enter that function, it wants to renew December 2021.
It says you will be charged on Dec 2, 2021

When I try the 2nd option, I get an error message...Error restoring
purchases..something went wrong. Please try again later...

So now what?
Karen

[SilviaFitbit]

@Chrchlady64 Thank you for getting back. In this case, I've shared your post with our Support team and someone will contact you as soon as possible. 

Have a great week.