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Unable to purchase Fitbit Premium

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‎10-01-2020 04:39 - last edited on ‎10-01-2020 10:24 by Fitbit Moderator

‎10-01-2020 04:39 - last edited on ‎10-01-2020 10:24 by Fitbit Moderator

Hi I'm new and have been trying to buy a premium for my Fitbit but its coming up error and saying I've already purchased it but when go on it doesn't work help thanks 

 

Moderator Edit: Clarified subject

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‎10-02-2020 10:10

‎10-02-2020 10:10

@Scottish A warm welcome to the Fitbit Community! Thank you for getting in touch about this. 

 

It seems that you already purchased your Fitbit Premium subscription but it's not showing up in your account, please restore your purchases and let me know the result: 

 

  1. In the Fitbit app, tap the Today tab 
     
     > your profile picture.
  2. Scroll down and tap Restore Purchases > OK.

I'll be around if you have any additional questions! 

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