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Unable to purchase subscription

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‎12-28-2019 14:35 - last edited on ‎12-29-2019 16:28 by Fitbit Moderator

‎12-28-2019 14:35 - last edited on ‎12-29-2019 16:28 by Fitbit Moderator

When I was trying to start a subscription to fitbit coach, I filled in my payment info and the payment was cleared, but then the app started loading. It went on for a while until it said an error occured while paying. I waited and then tried to unlock the content but it didnt work. I checked my bank account and the money has been transferred, but I still don't have access to the coach content. While I try to open the locked content it asks me to buy premium. When I press the buy button an error occurs and says "your product will be available in a few minutes." I have now waited more than 40 hours. I want my money back if I won't get the content.

 

Moderator edit: Subject for clarity 

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‎12-29-2019 11:44

‎12-29-2019 11:44

This may be beyond what we as Fitbit users will be able to help with. 

Try contacting Fitbit. Link above or under help below and in the app. 

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