09-17-2019 09:19
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09-17-2019 09:19
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My brand new Fitbit Versa 2 Limited Edition with 3 month Premium trial has arrived today, (replacing my Versa 1 LE), and there is absolutely no information in the box or in the paperwork on what steps I should take to start my 3 month trial.
In the Fitbit app it's self its offering me a "one week trial", so if course I don't want to click that, but where do I enable the full trial, and then how/where do I use it? Is it related to Coach or is it separate?
I've searched online and on Youtube but I can't find a step by step guide anywhere, and I don't want to lose the trial by signing up in the wrong place.
Has anyone worked out how to do this yet please?

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09-18-2019 07:01
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09-18-2019 07:01
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It's great to see you on the Community @Donna80. I'm glad to know that you bought a Fitbit Versa 2 Limited Edition. 😀
Thanks for the research done prior posting. In this case, I've shared your post with our Support team, they will continue assisting you activating your 3 month subscription.
I'll be around if you need further assistance.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
09-18-2019 07:31
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09-18-2019 07:31
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Thank you.
09-21-2019 04:40
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09-21-2019 04:40
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- Hi there! I have the same issue. My new shiny Versa 2 SE arrived and I absolutely cannot figure out how to activate free 3 month premium. Would appreciate any advise.

09-21-2019 06:45
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09-21-2019 06:45
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Hi, I have as similar issue. I have "purchased" the 3 month free trial with my Versa 2 SE. The subscription was confirmed by apple (with billing starting in 3 months) but I cannot find the Premium Content in the app. I am an existing Fitbit Coach subscriber and am using iOS 12.4.1 and Fitbit 3.6.1 (868). In the "Guidance" tab I just see the Fitbit Coach content but nothing related to Premium. Thanks

09-23-2019 01:07
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09-23-2019 01:07
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Hi Joe, please could you advise how have you managed to buy 3 month free trial? Regardless it is not showing any premium content.The only option I had is a standard substitution with 7 days trial. Went ahead hoping it will recognize devise some how and automatically will give me 3 months (silly idea!). Of course, it did not and apple shows my subscription ends in 1 month. I wrote to Live chart support and they could not help. Gave me the case number and advised I will be contacted. Waiting...
09-23-2019 19:43
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09-24-2019 01:13
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09-24-2019 01:13
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Hi, I just followed the prompts in the FitBit app after adding the new Versa. There is a 'solved' post here for the same issue: https://community.fitbit.com/t5/Fitbit-Premium-Coach/Versa-2-Fitbit-premium-90-day-free-trial/m-p/37...

09-24-2019 01:17
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09-24-2019 01:17
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The issue in my original post was solved by Chat Support (Thanks!). Solution: I had to un-install my app and reinstall to get the latest updated UI. Previously I has been using the latest version of the app but with with the old UI (I had declined to switch to the new UI when it was shipped a few months ago)
12-27-2019 04:44
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12-27-2019 04:44
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I'm having the same issue.

12-28-2019 10:37
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12-28-2019 10:37
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Me too! HELP!

