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Versa 3 Free 6 month Trial

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‎03-25-2023 08:38

‎03-25-2023 08:38

Hi,

 

I just bought a Versa 3, upgrading from Versa 2.  I use to have a Premium account through the VA, but it is no longer active.  I want to activate the 6 month trial that is a advertised with my purchase.  I didn't see any codes or instructions on this.  Please help me.  Thanks.  Mark

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‎03-29-2023 08:25

‎03-29-2023 08:25

Hi @Fearlessinsd, and thanks for taking the time to join in to the Fitbit community!

 

To active your 6-months Premium trial, you can follow these steps. 

 

  1. You'll see a Premium tab in the Fitbit app. Tap the Premium tab.
  2. Read the overview, and tap the button to get started.
  3. Choose a 1-year or monthly subscription to start after your trial, and follow the instructions to subscribe.

 

You can also learn more about Fitbit Premium here.

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‎03-29-2023 23:06

In response to EstuardoFitbit

‎03-29-2023 23:06

Thanks, but that did not work. The 6 month trial did not show up.   I did do a chat to set up the refund of the annual plan.  If I hadn't chatted, I am sure there would not have been a refund. I think the process above needs to be looked at as I have seen it posted as response on other posts. 

 

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‎03-30-2023 13:53

In response to Fearlessinsd

‎03-30-2023 13:53

Thanks @Fearlessinsd, for the update in this situation!

 

Thank you for contacting our customer support team.

 

I apologize for any inconvenience this may have caused you, but I am glad to hear that you were able to receive a refund for the issue. Since you have already contacted us, let's keep an open conversation with our team. I'm confident that they will be able to address any other issues you may have in the future.

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