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Wellness Report disappeared from the Fitbit app

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‎03-08-2024 14:54 - last edited on ‎03-15-2024 08:59 by Fitbit Moderator

‎03-08-2024 14:54 - last edited on ‎03-15-2024 08:59 by Fitbit Moderator

I have a PW2 and a "renew active" Premium subscription, I use a Pixel 8 Pro. Most premium features show up but the wellness report is missing. I go to the explore premium page and get a lot of stuff with "fitbit care" at the top, no where can I locate the wellness report. Fitbit support says to contact my insurance company, after I reinstalled the app. Are there differing versions of "premium" since the app clearly has me enrolled in premium yet no option to find the wellness report? Can't see that contacting the insurance? company would do much good.

 

Moderator Edit: Clarified subject and personal info removed

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‎03-15-2024 09:04

‎03-15-2024 09:04

Hi there, @dartdog.

Thanks for the detailed information and your efforts while working on this matter. I'm sorry you're having this issue, and since you already have a case created with our Support team, I recommend that you maintain open communication with them. I've forwarded your post so that they can continue investigating this behavior and provide you with more information. Please keep an eye on your inbox.

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