Wellness Report not being generated

[Texaspete247]

Does anyone know the fix for generating the wellness report? I can request it but after that, no notification or download to my phone. Last time I did this successfully was June this year.

I've already tried logging out, clearing the cache, reinstalling the app with no success.

I've a Pixel 8 running the latest version of Android.

[Texaspete247 · Accepted solution]

Solved it!

Thanks to no notification in the app, it's hidden away in the largely defunct messages bit of the app.

Fitbit/Google really need to make this clearer!!

 

 

[Bgred1]

I have been unable to download my Wellness report since Nov 4, 2024.  I request the report and am advised it is available for download and when I select to download it just keeps scrolling.  I have worked with support (phone & chat) numerous times.  I have been advised they realize they have a problem and it will be fixed with the next upgrade.  Thus far versions 4.28, 4.29 & 4.30 have failed to resolve the issues.  Please note there is only basic report and their supervisors who try to help resolve the issue.  Each one advises this has been escalated and the "Developers" are working on it.  Any requests for them sending me a copy of my report for the Doctor fails as that is personal information.

I would think they should have this resolved after 17 days . 

[GoShowLove]

I can’t even find where to request it. I’ve done it a few times in the past but now I can’t find the option anywhere. 

[GMFull]

I am on Android 14, with version 4.3 of the Fitbit app. For me, the Wellness Report is at: 'You' (bottom right), Membership Benefits, Wellness reports (2nd from bottom in the list, I have to scroll to see it), Preview Report, Request my report, Got it!

Then, a Notification that the report is ready, with 'View' and 'Close' options. 'View' displays a download button, which saved it to my Downloads folder.

[Bgred1]

Good to hear it works for you. Unfortunately changes made by Google in
early November broke it for me. I have been assured that my v12 will work
and website says v10 will function well. Needless to say that is not
accurate. Still waiting on a resolution after more than 3 weeks. I have
been a prime member for over 4 years. VERY FRUSTRATED with lack of
response from Google Support.

[Geri2fit]

Sense on iPhone, I need to know how to access wellness report!

[Bgred1]

I just attempted to generate a new wellness report. I was advised the
Wellness report was generated and was available for download. I have the
popup screen showing the rotating arrow and "Downloading..." now for 5
minutes. I quit trying to download.

I have also attempted to share the report and I get a popup window with a
rotating arrow "Preparing the report for sharing" and it does not work.

This has been going on now for over a month. I have lost count of the
number of Ticket ID's I have been assigned. Evidently this is used to keep
resetting the clock as I have only 1 response from Fitbit dated November
13th.

Any insight you can provide is greatly appreciated.

[Geri2fit]

I was finally successful!

#1. The App was updated recently, (December 7) so start with updating your app.

The access point is the bottom right hand corner, labeled YOU.

Hope that helps.





Sent from my iPad

[Bgred1]

I had to uninstall and reinstall the app as the update was not available
using the button in the righthand corner.

After the reinstallation I still have the previous attempts listed. I have
again attempted to download a new report and this time I get the
notification the report is being prepared. Then I get the notification
that I can view the report, but downloading is not successful. A small
step forward, but still some way to go. I suspect we need to purge the
numerous reports listed in the notifications.

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for the steps that you've tried prior to posting, as well as the screenshots provided. I understand how important the Wellness Report is for you and I'm sorry for this situation. As you may know, our team recently released a new version for the Fitbit app. If you haven't done so, please install it and reboot your phone afterward. Then try downloading your report one more time.

In case the issue persists, please confirm whether the issue is just with the Fitbit app not notifying you when the report is ready, or the screen stuck on downloading.

[Bgred1]

*I can confirm the issue still exists after upgrading to version 4.32 *

I am notified the report is ready for download or share and when I attempt
to do either all I get is the popup showing the spinning arrow stating
"downloading " or "preparing repor for sharing" (see attached).

I was notified that this should be resolved yesterday and there has been no
resolution.

The issue was created by Google/Fitbit and I would hope would have been
resolved by now.

The fact that the most active response I get is from the "Community"
instead of Google is concerning.

Respectfully,

Brad

[LizzyFitbit]

Hi there, @Bgred1.

Thanks for the additional information, and I'm sorry for the inconvenience this has caused. We're always working to improve our services, as well as the performance of our products and features. This is definitely not the type of experience that we want you to have and your feedback is truly appreciated as it'll help us to work to make that happen.

Because you have a case created, my best advice is to respond directly to our Support team. This will ensure they're aware of your latest communication and can continue their investigation into the matter.

[Bgred1]

There has been no response in more than 90 hours.

[LizzyFitbit]

Hi there, @Bgred1.

Thanks for keeping me posted. I have checked your details with our team, and it appears that this is an issue they are currently working on. I'm sorry for the inconvenience. While I do not have a specific time frame for when the issue will be resolved, please know that we are keeping our team informed of the impact this is having on all of our members.

In the meantime, I recommend that you keep your Fitbit app updated to ensure that the other features continue to work properly.

[Bgred1]

Lizzy,

Thank you for the update. It seems the support staff has no credibility as I have lost count on the times they have assured me they would respond to me directly and have not done so.  The first "fix " to resolve this was supposed to be v4.28 in early November, we are now on 4.32 with no resolution and it will soon be 2 months with no resolution to a known bug....will I get a partial refund on my Premium subscription?

[Aliraza01]

Locksmith local Thank you for the update. It seems the support staff has no credibility as I have lost count on the times they have assured me they would respond to me directly and have not done so.  The first "fix " to resolve this was supposed to be v4.28 in early November, we are now on 4.32 with no resolution and it will soon be 2 months with no resolution to a known bug....will I get a partial refund on my Premium subscription?

https://www.locksmithlocal.co.uk

[DreamCatcher10]

I am having the same problem. I have an android phone and any steps the "developers" send me to solve this problem doesn't work. I get the never ending loading circle whenever I try to download it. It says I have to have 30 days of data and I have way more than 30 days worth of data. This is very frustrating and I'm thankful I'm on a free trial period because I am not impressed with the fitbit subscription at all. 

[Bgred1]

I am now over 2 months in to getting a resolution regarding being unables to download my wellness report.  There are more than 6 new case id's assigned to the same acknowledged "Bug" which started on November 6th, 2024.....still waiting. 

[Bgred1]

This still does not resolve the issue of being unable to download the report.  We get notification of the report being available but when we attempt to download or forward we get the scrolling arrow but no data.

This has been going on since November for some of us.