When activating the Fitbit Premium Trial, it asks for a valid payment method

[RiaMaria]

Hello

I got my Inspire 2 today. With 1 year premium. Trial period.

When I want to start this. It's force me to get a payment method.

I really don't like this.

What to do with this.

I tried to contact support. But I's complicated to find or chat. It's not working.

Hope for a solution.

Kind regards

Ria

P.s. I live in the Netherlands.

Moderator Edit: Clarified subject

[SilviaFitbit]

@RiaMaria Welcome back to the Fitbit Community.

Your feedback and comments are appreciated, this helps us to continue improving our services offered. 

In order to activate the Premium trial, a valid payment method is required, take into consideration that you can cancel anytime before the trial expires to avoid charges. Learn more about the features you'll receive if you subscribe on this article. 

Hope this helps. 

[RiaMaria]

I did a payment method. So I got my premium trial.

But now I want my stress control give accord and I can't click this.

So what to do.

Ria

[SilviaFitbit]

@RiaMaria Thank you for getting back. 

Glad to hear that you're a Premium member now. Check the following scenarios on why a stress score might not display: 

• Wear your device for at least 1 full day and night. In the morning, sync your device and check your score.

• Take at least 500 steps during the day.

• Make sure your device can track your heart rate. For more information, see How do I track heart rate with my Fitbit device?

More information can be found here How do I track and manage stress with my Fitbit device? 

Hope this helps. 

[RiaMaria]

Allergie

This is what I see. I think that's not correct for a Premium account.

Also, I have a reaction on my wrist.

[SilviaFitbit]

@RiaMaria Thank you for getting back. 

I appreciate the screenshots and picture attached. I was able to see that you've been in touch with our Support team, please continue the communication with them, this to avoid any confusion. 

Hope this helps.