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Why should we pay for Premium?

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‎06-06-2021 06:40 - last edited on ‎06-09-2021 11:00 by Fitbit Moderator

‎06-06-2021 06:40 - last edited on ‎06-09-2021 11:00 by Fitbit Moderator

I bought a Versa 2 watch, 2 years ago. Opened it and wanted the time, but I had to "Activate" it. Software for Windows wouldn't active it. Oh, I can use my phone. No that software doesn't work either.

Three weeks later after searching many sites, I find the answer(not on fitbits site). Your $150 watch, that won't give you the time until you activate it, can only be activated by a phone running Android 7 or better. Six months later, I buy a phone able to "activate" my watch. Ooooooh, look at all the features I've been missing out on. A sleep tracker, neat. Heart monitor, need that, and a few months later a Oxygen tracker, who'd a thought. All free, and it tells time. BUT wait. Naw, your gonna have to pay for that now. $9.99/ mo. We'll keep your data and sell it and make money that way too.~ you can't turn it off.

Yeah no.

I could go on with the apps that self installed somehow, but you can't remove, Spotify, Starbucks.

Looking for a new and different watch.

 

 

 

Moderator edit: subject for clarity/word choice/label

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‎06-06-2021 13:02

‎06-06-2021 13:02

Hi @BAHAZZARD - It’s possible to cancel the Premium features. Please go to this page then scroll down to How Do I Manage or Cancel My Premium Subscription. You can always contact Support if you have trouble cancelling. 

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‎06-09-2021 10:54 - edited ‎06-09-2021 11:02

In response to SunsetRunner

‎06-09-2021 10:54 - edited ‎06-09-2021 11:02

Hello @BAHAZZARD. Welcome to the community forums. 

 

I'm very sorry for any inconvenience caused and thank for taking the time to provide your feedback. At this time, I'd like to let you know that the Fitbit App works with any mobile device that meets the requirements listed here. But, I'm glad to hear that you have now purchased a mobile device and that you're able to look at all of the Fitbit features. 

 

In regards with Premium, I was able to see that you received information about Premium on the post above. Take into consideration that you can also see the differences between a Free and Fitbit Premium sleep subscription in the link that was shared on the post above.

 

On a side note, I want to let you know that in order to keep our forums organized, I've moved your post to the Fitbit Premium & Coach board. Here, you will have the chance to get more details if you have additional questions about Fitbit Premium.

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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